1. srinath prathi's Avatar
    Hello all, Yesterday I was trying to copy an mkv file (2 GB) to my phone (Z10) . Before the copy my free space was 2.3GB ( I don't have a micro sd card in my mobile) . While copying , suddenly there was an error in copying . Phone got switched off. When I tried to boot it up. It got stuck at the blackberry logo(initial one) and nothing is happening ! Please help me.

    Thanks in advance.
    10-29-14 02:07 PM
  2. anon1727506's Avatar
    Pull the battery out for a while and the reinsert it..... and leave the phone alone for a while and let it "boot" (maybe 15 minutes)

    Because mostly likely you'll have to reload the OS using a computer to download an Autoloader and it will wipe your phone and anything on it. Look in my signature for info on downloading and installing an Autoloader.
    10-29-14 02:58 PM

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