Best Answer

31,464
Jul 08 2015 | 10:29 am EDT pkcable

Swipe down, then click on Settings, then Security and Privacy, then Security Wipe. Alternately as stated above you can use BB Link to perform a factory reset/reload.

More Answers

1,192
Jul 08 2015 | 10:04 am EDT ProjectBrett

never heard of a phone getting a virus before... probably just restore it back to factory using link?

749
Jul 10 2015 | 5:05 am EDT yeo123

Originally Posted by Saurav Barnia
How should I total reset my phone.... because my z10 got virus.....

Posted via CB10
There are a few ways to security wipe .
1. Key in the error password 11 times on device when is locked and wipe will process.
2. Op as mentioned
3 . Device connect via USB wire to PC, open BlackBerry Link and hitting factory reset.
4. Device connect via USB wire to PC. Open sachesi and hitting wipe.

Z10/STL100-2/10.3.2.2339

8,505
Jul 10 2015 | 11:02 am EDT joeldf

Just curious, but how do you know you have a virus on the phone?

Posted via CB10

596
Jul 10 2015 | 1:28 pm EDT idhbar

Originally Posted by pkcable
Swipe down, then click on Settings, then Security and Privacy, then Security Wipe. Alternately as stated above you can use BB Link to perform a factory reset/reload.
Does reload option work in off line mode, I mean without downloading the os, is it possible reload or factory reset ?

8,505
Jul 10 2015 | 9:08 pm EDT joeldf

Originally Posted by idhbar
Does reload option work in off line mode, I mean without downloading the os, is it possible reload or factory reset ?
Link has to get the OS from somewhere. It's either going to pull the version your carrier approved, or get the latest BlackBerry release if the phone is factory unlocked. If you're offline, then Link won't be able to get the OS.

Using the autoloader method can be done offline, but you'd still have to download the near 3 GB file first.

Posted via CB10