[bilal hijazeen]

so here is the case

i reset my z10 and all good, blackberry protect was on

so i enter my blackberry account as usual and my blackberry ID is right but the password is wrong, i press the forget password
and am greeted with no recovery question was set, even though i set it.

i try to login through my laptop and the same case is there too! no recovery question was on!

how can i fix this please.. am trying to sell my phone

[conite]

You've forgotten your BBID. There is no recovery. Unless you can remember it, you have a brick.

BBID can't be corrupted or just disappear.

[bilal hijazeen]

so not even leaks can help with this

[conite]

so not even leaks can help with this

Nothing. That's the point of anti-theft. It's bullet proof.

[sir mictol]

Nothing. That's the point of anti-theft. It's bullet proof.

Its not, reload the os, it will go off, happened to my device, anti-theft was off by the time the device came back on.

Posted via CB10

[sir mictol]

Its not, reload the os, it will go off, happened to my device, anti-theft was off by the time the device came back on. (no trust for that feature no more)

Posted via CB10

Posted via CB10

[sum one]

Its not, reload the os, it will go off, happened to my device, anti-theft was off by the time the device came back on.

Posted via CB10

.. i don't think that reloading OS will do any help from getting back the data linked with a particular BBID... be it backed up with link too....

Posted via CB10

[conite]

Its not, reload the os, it will go off, happened to my device, anti-theft was off by the time the device came back on.

Posted via CB10

Absolutely not. Autoloader, Link reload, or security wipe cannot bypass anti-theft under any circumstance.

[bilal hijazeen]

i will try reloading the os
and i contacted blackberry on there twitter

thank you all
and one last question reloading to previous os would help?
sorry but i dont have any knowledge on these kind of things but i would do anything to make this work

thank you again

[conite]

i will try reloading the os
and i contacted blackberry on there twitter

thank you all
and one last question reloading to previous os would help?
sorry but i dont have any knowledge on these kind of things but i would do anything to make this work

thank you again

It doesn't matter which OS you try. It won't work. Any OS prior to 10.3.2 will not load (permanently blacklisted on your device), and any 10.3.2 will just ask you for your BBID again on boot before allowing you to set up your phone.

All you can do is send your device to BlackBerry for "repair" along with a proof of purchase.

[bilal hijazeen]

bro i live in jordan
and am among the few with blackberry phones.. so no blackberry center.. besides ive bought it from uae

so thats it? no way to help me with this

[bilal hijazeen]

the one thing i dont understand is the recovery question not setup
im confident that ive set it up and i have the answer!

so what happend to this recovery question

[conite]

the one thing i dont understand is the recovery question not setup
im confident that ive set it up and i have the answer!

so what happend to this recovery question

Did you forget your BBID, or the password associated with your BBID (not to be confused with your device password)?

[bilal hijazeen]

hello again

if i delete my id which is associated with bb protect on my phone, will this disable the protect feature?

[conite]

hello again

if i delete my id which is associated with bb protect on my phone, will this disable the protect feature?

NO! Your device cannot be reactivated until you remember your ORIGINAL BBID!

Although you can't delete it if you don't remember it, right?

[brookie229]

OMG ! There is NO recourse if you have forgotten your BBID. NADA, ZILCH, game over.

[bilal hijazeen]

that is what puzzles me!
i press i forget my password. it says reset your ID, I enter everything. and then no recovery question was set. delete your account?

[bilal hijazeen]

that is what puzzles me!
i press i forget my password. it says reset your ID, I enter everything. and then no recovery question was set. delete your account?
and i did put a recovery question

[conite]

that is what puzzles me!
i press i forget my password. it says reset your ID, I enter everything. and then no recovery question was set. delete your account?

OK, so you DO remember your BBID? You just don't remember your BBID password?

Is the email associated with your BBID still valid?