1. Gunzey's Avatar
    My Z10 did a random reboot but it didn't finish and eventually it just displayed this screen. It's stuck and I don't know what to do is it useless now? Please help and thank you Help please in fear of bricked Z10-imageuploadedbycb-forums1389080779.554794.jpg
    01-07-14 02:46 AM
  2. Gearheadaddy's Avatar
    Type the screen letters into a computer search box in a browser. That should give you some clues. Get back to us. Or pm me.

    Trusted Member Genius
    01-07-14 02:54 AM
  3. homer1475's Avatar
    From the website posted on your device:

    CollapseCause

    The following errors can cause this issue:

    0001 or 0002 - The currently installed BlackBerry 10 OS version is not supported on this smartphone.
    0003 - A critical error was encountered while loading the BlackBerry 10 OS.
    0004 - The currently installed radio software is not supported on the BlackBerry smartphone.
    0005 - The BlackBerry 10 smartphone radio software is missing or invalid.
    0015 - A fatal file system error was encountered.
    0016 - A fatal file system error was encountered.
    0017 - A fatal file system error was encountered.

    Back to top

    CollapseResolution

    Note: Before completing the step below, download and install the latest version of BlackBerry Link at BlackBerry.

    Reload the BlackBerry 10 OS. See KB34045 for steps.

    If the Blackberry 10 OS does not reload or displays the same symptoms, then it is recommended to bring the smartphone back to place of purchase for service.
    01-07-14 07:30 AM
  4. ray689's Avatar
    Did you try installing a leak and maybe use the wrong autoloader for the model of Z10 that you have?
    What carrier are you with? Have you ever backed up using BlackBerry link? It's as simple as running the correct autoloader and that should fix the issue.
    If you want to stay with your carrier released OS, you can connect to BlackBerry link and reload the OS.
    Don't worry, it's fixable.

    Posted via CB10
    01-07-14 07:45 AM

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