1. richardkesuma's Avatar
    Hi All,

    I have Blackberry Z10 bootup stuck at Blackberry logo. I already tried everything such as flash new autoloaders, and reload device software from blackberry link but i got an error [A:0x00000049] while trying to reload device software from blackberry link.

    what am i supposed to do? Any help?

    Thank you
    04-27-17 11:46 PM
  2. cbvinh's Avatar
    It might help if you listed which autoloaders you've tried. Remember, if you went to 10.3.3.x, you can't revert backward. This might be true for 10.3.2.x as well.
    04-28-17 12:29 AM
  3. richardkesuma's Avatar
    I have tried 10.3.2.x & 10.3.3.x , but before the flash complete, i got the same error [A:0x00000049] at the command prompt. the same error from the blackberry link too. so I guess i never flash the autoloader because it wasn't complete yet, and my Blackberry Z10 still stuck at blackberry logo since then. Can I do hard reset or anything except autoloader and blackberry link?
    04-28-17 03:08 AM
  4. cbvinh's Avatar
    From searches on the error code, it seems the autoloader or Link after entering the password is the fix. Which autoloaders have you tried?
    04-29-17 04:04 AM

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