1. Kyrsten Harris's Avatar
    Hello. I was having problem with my z10 the camera cant be started I tried to reload the os using auloder and blackberry link but it doesnt work. I also downgrade my os and it still the same. Please help me. Thanks

    Posted via CB10
    03-01-14 09:33 AM
  2. eldricho's Avatar
    What OS are you on?
    I can grab you the bar file so you could sideload it and see if it fixes the problem
    Also use the BlackBerry Virtual Expert app to determine if the camera works from in that app

    Posted via CB10
    03-01-14 09:36 AM
  3. Kyrsten Harris's Avatar
    OS 10 stl100-1 :/ btw I dont know how to sideload

    Posted via CB10
    03-01-14 09:38 AM
  4. eldricho's Avatar
    I will provide you with a CrackBerry guide on how to sideload and the bar file, give me just a sec

    Posted via CB10
    03-01-14 09:40 AM
  5. Kyrsten Harris's Avatar
    I just download the blacberry virtual expert I try to test the camera the front camera was working And the back is not. But when I try to open the camera application the error message was camera cant be started

    Posted via CB10
    03-01-14 09:46 AM
  6. eldricho's Avatar
    I don't want to say that it's a hardware error, but let's try the sideload method anyway


    That is the bar file that you will be sideloading to your device


    This is the CrackBerry guide on how to sideload, using a Google Chrome extension on your pc.
    Note that when you put your device into development mode, that same password that is used there will become your device password, so don't forget it!

    Any more questions and/or hesitations and you just let me know

    Posted via CB10
    03-01-14 09:51 AM
  7. Kyrsten Harris's Avatar
    Ok I will try this first thankyoiu very much.

    Posted via CB10
    03-01-14 09:53 AM
  8. eldricho's Avatar
    You're welcome, good luck!
    Has your phone recently fallen or has it been bumped into something while in your pocket or something of that nature?

    Posted via CB10
    03-01-14 09:55 AM
  9. Kyrsten Harris's Avatar
    Wait where can I download this sideload? On my phone or Pc?

    Posted via CB10
    03-01-14 10:04 AM
  10. Kyrsten Harris's Avatar
    It has been fallen.

    Posted via CB10
    03-01-14 10:04 AM
  11. eldricho's Avatar
    Download on your pc, you will be sideloading from your pc
    Hmmm, the falling may have damaged it, do you have warranty? You should exchange it if you do

    Posted via CB10
    03-01-14 10:06 AM
  12. Kyrsten Harris's Avatar
    I thought so. My uncle bought it from dubai. But now Im on philippines. :/

    Posted via CB10
    03-01-14 10:07 AM
  13. eldricho's Avatar
    Ayayai, that might be a problem
    Maybe someone on here knows a good electronics store that can replace the camera cheaply

    Posted via CB10
    03-01-14 10:16 AM
  14. Jbernardoo's Avatar
    This has been a persistent problem for STL100-1 users.. I also got the STL 1 camera problem.. what I do is just restart my phone and everything goes back to normal.. My guess is that some Android app(s) messes up the camera, the glitch between android apps and blackberry camera is still there
    03-01-14 12:36 PM
  15. Kyrsten Harris's Avatar
    My front cam was working when I open it on PicsArt. But when Im tryna open it on Camera Icon it doesnt work. If I sideload my phone, what if it may not working both?

    Posted via CB10
    03-01-14 08:24 PM

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