1. lovemybbz10's Avatar
    Posted via CB10
    12-29-13 06:02 PM
  2. jaydee5799's Avatar
    Sounds like you loosened something inside there. I wonder if there is a video where you can take apart your phone and fix whatever is loose.

    Maybe someone has done this before. Let's see who can help.
    12-29-13 06:28 PM
  3. Bill Mountain's Avatar
    Did you try restart ?
    12-29-13 07:11 PM
  4. diegonei's Avatar
    This might be useful:


    help@blackberry.com

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com
    (UK Support) 0800 096 2805

    Playbook French Support
    http://fr.blackberry.com/playbook-ta...ok-support.jsp
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry� Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Geb�hrenfrei)
    North-America: 1 877 255 2377 (Toll Free)
    UK: 0808 100 7466 (Toll Free UK only)
    Outside UK: +44 1753 558400
    Worldwide: 1 519 888 6181

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)


    Posted via CB10
    12-29-13 07:19 PM
  5. Kris Simundson's Avatar
    Contact Otterbox. They have to replace your device if it breaks using their product

    Posted via the Android CrackBerry App!
    Dave Bourque likes this.
    12-29-13 09:52 PM
  6. lovemybbz10's Avatar
    @bill I did do a restart and still nothing.

    @ Kris is this a for sure thing that they have to replace my device?

    Posted via CB10
    12-30-13 01:01 PM
  7. lovemybbz10's Avatar
    Diegonei- what is all that??? I live in canada.

    Posted via CB10
    12-30-13 01:05 PM
  8. mac_stang's Avatar
    Take it to tour provider(assuming you got it through one) tell them the speaker doesn't work and have them repair it under warranty. Every Berry I've owned has had a speaker repair under warranty. I'm with Telus, and everyone of their phones has a year warranty...and seeing that the phone didn't even come out till Feb '13 you have some time...

    Posted via CB10
    12-30-13 01:08 PM
  9. Kris Simundson's Avatar
    @bill I did do a restart and still nothing.

    @ Kris is this a for sure thing that they have to replace my device?

    Posted via CB10



    read the warranty/guarantee that otterbox has with their products. The point of the product is to protect your device from damage. If it breaks using their product, they'll replace it





    Sent from my Yellow Nokia Lumia 1020
    12-30-13 01:15 PM
  10. curvezzz's Avatar
    I read that otterbox replacing a phone was a myth. They only seem to cover poor workmanship and materials. https://forums.crackberry.com/e?link...token=Q4NGPZH1

    ? AT&T Z10 STL100-3/10.2.0.1791 ?
    12-30-13 02:00 PM
  11. FF22's Avatar
    I read that otterbox replacing a phone was a myth. They only seem to cover poor workmanship and materials. OtterBox Warranty | OtterBox.com

    ? AT&T Z10 STL100-3/10.2.0.1791 ?
    They have definitely replaced defective CASES. I'm not convinced that if you dropped it off a 2-story building that they would replace a broken device. But I've not read their warranty in a long time and I'll trust your reading!
    12-30-13 05:48 PM
  12. Kris Simundson's Avatar
    Weird I swear they used to replace devices. Might have been a few years ago than

    Posted via the Android CrackBerry App!
    12-30-13 07:10 PM
  13. lovemybbz10's Avatar
    I wish I could use my warranty, but it's void now because I dropped my phone in a lake. . Unless there is a way I can change the sticker.

    Posted via CB10
    01-01-14 12:47 PM
  14. reeneebob's Avatar
    Weird I swear they used to replace devices. Might have been a few years ago than

    Posted via the Android CrackBerry App!
    I know there was an issue where their poorly designed 9900 case damaged users phones, and a settlement was reached between the users and letterbox but they had to sign a NDA about what they got. Most assumed it was a new phone.

    If I recall correctly, there were at least 2 CB members who had that settlement.


    Sent from my iPad Air using Tapatalk HD
    01-01-14 12:54 PM
  15. lovemybbz10's Avatar
    The speaker fixed it self!!!!!

    Posted via CB10
    01-08-14 11:09 AM
  16. lovemybbz10's Avatar
    Go blackberry, built Canadian tough!

    Posted via CB10
    01-08-14 11:09 AM
  17. zaid-z10's Avatar
    You should fix the device it's human fault usually

    Z10STL100-1/10.2.1.1925 last leak, 4G LTE 3G 2G H+
    01-08-14 11:28 AM
  18. misterabrasive's Avatar
    I wish I could use my warranty, but it's void now because I dropped my phone in a lake. . Unless there is a way I can change the sticker.

    Posted via CB10
    If you had said that the phone had been dropped in a lake, all this talk about the OtterBox guarantee would have been moot. That's why you buy insurance, to cover things like water damage.

    Posted via CB10
    01-08-14 05:12 PM
  19. misterabrasive's Avatar
    The speaker fixed it self!!!!!

    Posted via CB10
    Yeah, my wife dropped her iphone in the clean toilet water. Dried it off, put it in rice for a day and everything worked just fine. For a couple of weeks. Then it started messing up. Had to end up using the insurance anyway. Had an OtterBox Commuter case on it. Thought that had helped. Didn't.

    Posted via CB10
    01-08-14 05:16 PM

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