Help I can't download a movie!

Will someone please help me!
I've downloaded over two dozen movies from BlackBerry World and I have never had any problems until now.

I just paid for a rented movie from BlackBerry World and when I try and download it keeps saying that the purchase date has expired and that I will need to buy the movie again. When I select purchase it tells me that I've already paid for the movie and that I will not be charged for the download. The movie attempts to download and then I get the error message again saying that the rental has expired.

What can I do to fix this?

Posted via CB10

If it's a rental and you can't download it, I'd request a refund https://consumersupport.webapps.blac...rce/main?ln=en

Hate to ask this while you're having trouble. If you rent a movie it downloads it or does it stream it. The reason I'm asking is I could download it at work on the wi-fi instead of using my data plan for my phone. Thanks

Rockin Z30 on 10.2.1.1925

I requested a refund on the 9th and I still haven't heard back from BlackBerry commerce!

Posted via CB10

Dont worry, they will respond ;)

Posted via Z10 from Lithuania

Originally Posted by valleyag

Hate to ask this while you're having trouble. If you rent a movie it downloads it or does it stream it. The reason I'm asking is I could download it at work on the wi-fi instead of using my data plan for my phone. Thanks

Rockin Z30 on 10.2.1.1925

I just downloaded (rented) 4 Movies from Blackberry world 3 of them downloaded fine,
Just after it finished to download it's saying installing for about 2 hours already....
and 1 movie will not start to download at all
I have a Z10 and I have sd card with 32gb
any advice?

Try again in a while. There might be a temporary glitch at their end.

If need be, you can seek a refund for the missing movie.

Originally Posted by F2

Try again in a while. There might be a temporary glitch at their end.

If need be, you can seek a refund for the missing movie.

Thanks