1. elenac78's Avatar
    I updated my z10 to the latest software last night 10.1.0.4181 and it was rebooting for 9hrs straight! when it finally got to work my battery drained, my txt messages all deleted, CANNOT make nor receive calls, basically I get to see the icons on display!!! My cyta provider sugessted I restore factory settings and basically lose everything! Itried rebooting or bb link updates and reloads nothing works!!!! Anyone knows whats going on?????
    08-28-13 05:55 AM
  2. tlegend2012's Avatar
    I updated my z10 to the latest software last night 10.1.0.4181 and it was rebooting for 9hrs straight! when it finally got to work my battery drained, my txt messages all deleted, CANNOT make nor receive calls, basically I get to see the icons on display!!! My cyta provider sugessted I restore factory settings and basically lose everything! Itried rebooting or bb link updates and reloads nothing works!!!! Anyone knows whats going on?????
    Did you install the right version for your device?
    elenac78 likes this.
    08-28-13 06:05 AM
  3. elenac78's Avatar
    Yes of course I automatically did it from my cellphone like every single time!!!
    08-28-13 06:08 AM
  4. tlegend2012's Avatar
    If you have a backup, you can reset it, and restore... Did you try that?
    08-28-13 07:46 AM
  5. tryfe's Avatar
    Attempt to update the OS via BlackBerry Link. OTA updates are a no-no in my mind.

    Posted via CB10
    08-28-13 07:50 AM
  6. tushargkwd's Avatar
    I updated my Z10STL100-1 just now and running perfectly...

    I always put my phone in Airplane mode after the OTA update has been downloaded...
    So that any incoming messages won't cause any issues while installing..


    Posted via the awesome z10 using CB10
    08-28-13 09:15 AM
  7. andymurraylover's Avatar
    My software is 10.1.0.4181 and it's working perfectly

    Posted via CB10
    elenac78 likes this.
    08-28-13 09:20 AM
  8. wolexf's Avatar
    I updated my z10 to the latest software last night 10.1.0.4181 and it was rebooting for 9hrs straight! when it finally got to work my battery drained, my txt messages all deleted, CANNOT make nor receive calls, basically I get to see the icons on display!!! My cyta provider sugessted I restore factory settings and basically lose everything! Itried rebooting or bb link updates and reloads nothing works!!!! Anyone knows whats going on?????

    Can you confirm from the 'About' option under settings that the OS actually updated to the target version?

    If it did I will suggest you do a back up and restore the OS using Link.
    08-28-13 09:26 AM
  9. elenac78's Avatar
    The OS didnt update its the older version 10.1.0.2312. Unfortunately I tried to reload device software by link but it wont let me!!!! Am stuck with no phone incoming or outgoing calls isnt working!!!!
    08-28-13 11:39 PM
  10. elenac78's Avatar
    If you have a backup, you can reset it, and restore... Did you try that?
    Unfortunately anything I tried using link, even a back up, wont work!!!!
    08-28-13 11:40 PM
  11. elenac78's Avatar
    I updated my Z10STL100-1 just now and running perfectly...

    I always put my phone in Airplane mode after the OTA update has been downloaded...
    So that any incoming messages won't cause any issues while installing..


    Posted via the awesome z10 using CB10
    I will keep that in mind from now on thanks
    08-28-13 11:41 PM

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