1. CrackBook77's Avatar
    A friend and myself both have Z10's. His BBM has BBM call option to me but grayed out. I don't have the option for him or anyone else that has BBM voice to call nor do I even have the grayed out icon.

    How do I enable BBM calls?

    Posted via CB10
    03-05-13 07:31 PM
  2. kccman's Avatar
    restart your phone
    03-05-13 07:34 PM
  3. CzechShark's Avatar
    Maybe he isnt in a 3g area or is curently unavailable
    03-05-13 07:34 PM
  4. CzechShark's Avatar
    also in settings make sure you set "allow BBM calls over mobile network" if your not on wifi
    QuantumQnx likes this.
    03-05-13 07:35 PM
  5. CrackBook77's Avatar
    My friends says unavailable when attempting to call.

    I have a good LTE connection and WiFi

    I'll try the restart

    Posted via CB10
    03-05-13 07:37 PM
  6. CrackBook77's Avatar
    Feeling kinda stupid for not doing a battery pull with a BlackBerry lol. I guess it is still the go-to Fix with BB10 too.

    Thanks guys!

    Posted via CB10
    03-05-13 07:43 PM
  7. siausin's Avatar
    BBM voice call and video call should work fine, I have been using it, although I think for OS 7 device it is only enabled over WIFI.

    Posted via CB10
    03-05-13 07:50 PM
  8. Peter Bloom's Avatar
    I have done a battery pull and still cannot call, although the person at the other end can call me. I am using Z10 they are using OS 7 device
    03-18-13 06:43 AM
  9. magsasaka's Avatar
    Will bbm call work on mobile network regardless if they are using legacy os?


    Posted via CB10
    03-18-13 12:11 PM
  10. tdaye's Avatar
    I have done a battery pull and still cannot call, although the person at the other end can call me. I am using Z10 they are using OS 7 device
    You don't have to "Do a battery Pull"! There is a proper way to reboot the phone, why don't people use it? Push and hold the top power button.

    Posted from my Z10. via CB10
    CDM76 likes this.
    03-18-13 12:17 PM
  11. ip.amps's Avatar
    i also have this problem. though i can make calls, it cannot connect to the person im calling or if someone calls me. The screen only shows "connecting" then will drop after a while. We use wifi so i think our wifi connection is not an issue.
    04-03-13 04:20 AM

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