1. ssn494's Avatar
    In BlackBerry link shows the device is connected but volumes are not getting mounted and the sync relationships are not loading
    Help with BlackBerry link..!-img_20140918_023656.jpg
    Help with BlackBerry link..!-img_20140918_024154.jpg
    Help with BlackBerry link..!-img_20140918_024138.jpg it is forever loading and ends up showing nothing could anyone help me with this.. I am using z10 and a windows 8.1 pc

    Posted via CB10
    09-17-14 06:43 PM
  2. siglerm's Avatar
    You probably have the problem I had. After hours and hours with BlackBerry online, I found if I disabled my firewall on my anti virus program, BlackBerry Link finally works. So now I disable the firewall, do my synch and backup, enable the firewall and I am good to go. Good luck!

    Posted via CB10
    09-17-14 07:18 PM
  3. ssn494's Avatar
    I tried but no luck it's not working..

    Posted via CB10
    09-18-14 01:09 PM
  4. ssn494's Avatar
    Could anyone else help me with this problem. Thanks

    Posted via CB10
    09-18-14 03:01 PM
  5. akavbb's Avatar
    Could anyone else help me with this problem. Thanks

    Posted via CB10
    When I have this problem I restart both the phone and the PC and everything works fine.

    Posted via CB10 | STL100-2 | Waiting for the mighty Squircle to return.
    09-18-14 03:51 PM
  6. ssn494's Avatar
    i have tried restarting both my pc and phone but no use the problem still persists.the volumes are not getting mounted.anyway thanks .any other solutions???
    09-18-14 06:21 PM
  7. serbanescu's Avatar
    Do you have a password on the phone? In my experience Link works better if the phone is password protected. Don't ask me why.
    09-18-14 06:26 PM
  8. ssn494's Avatar
    Do you have a password on the phone? In my experience Link works better if the phone is password protected. Don't ask me why.
    i do have password but it changes nothing..
    09-18-14 06:28 PM
  9. serbanescu's Avatar
    Now I see that you have both Link and Device Manager installed. Maybe there is some kind of conflict between the two? I would uninstall Device Manager, reboot and try again.
    09-18-14 06:34 PM
  10. ssn494's Avatar
    Now I see that you have both Link and Device Manager installed. Maybe there is some kind of conflict between the two? I would uninstall Device Manager, reboot and try again.
    Thanks.but I did not install BlackBerry device manager separately. I just installed BlackBerry link and the device manager is a part of it and I don't see in list of programs BlackBerry device manager.i can only see BlackBerry link.

    Posted via CB10
    09-18-14 06:54 PM
  11. serbanescu's Avatar
    Thanks.but I did not install BlackBerry device manager separately. I just installed BlackBerry link and the device manager is a part of it and I don't see in list of programs BlackBerry device manager.i can only see BlackBerry link.

    Posted via CB10
    Ok. In the "Options" tab of the Device Manager program, "Mount tablet volumes on connect" is checked?
    09-18-14 06:59 PM
  12. ssn494's Avatar
    Help with BlackBerry link..!-img_20140919_030212.jpg

    Posted via CB10
    09-18-14 07:02 PM
  13. serbanescu's Avatar
    Mounting using "USB Mass Storage" works? (Settings > Storage and Access > USB Mass Storage > On)

    You should be able to see the SD Card contents in Windows Explorer.
    09-18-14 07:07 PM
  14. ssn494's Avatar
    Yes it works fine.. I can see content from from my sd card...

    Posted via CB10
    09-18-14 07:11 PM
  15. serbanescu's Avatar
    You have to set USB Mass Storage to "Off" in order to let Link to mount the drive.
    09-18-14 07:16 PM
  16. ssn494's Avatar
    I have kept USB mass storage turned off only.

    Posted via CB10
    09-18-14 07:19 PM
  17. serbanescu's Avatar
    Ok, I give up
    09-18-14 07:21 PM
  18. ssn494's Avatar
    Anyways thanks for your support.. . :-)

    Posted via CB10
    09-18-14 07:23 PM
  19. ssn494's Avatar
    Still trying to figure out the issue but of no use.. help me out of this..!

    Posted via CB10
    09-18-14 07:24 PM
  20. ssn494's Avatar
    Hello guys
    I uninstalled blackberry link from control panel and then connected my phone to my pc and it doesn't show up anything. Just in my phone, I get device is connected to computer. I have also tried with my friend's computer. The result is the same. Could anyone say what could be the problem here. Thanks in advance.

    Posted via CB10
    09-21-14 02:58 AM
  21. akavbb's Avatar
    I finally suggest you upgrade via autoloader to 10.3.
    Use link to backup if possible, otherwise try sachesi.
    After the autoloader procedure, restore.
    I hope this will solve your problem.

    If you decide to follow my advice, please make sure you know what you are doing. Otherwise do NOT do it.


    Posted via CB10 | STL100-2 | Waiting for the mighty Squircle to return.
    10-13-14 02:59 PM

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