[james2346]

PLEASE HELP ME
I cannot update my apps or download a new one with this error
I can't log in my BB ID on my Z10

[MobileMadness002]

What are you trying to do?

Your device is ALWAYS logged into the BBID as it is used for BBM. When you download it merely asks for your BBID password.

[curvezzz]

What are you trying to do?

Your device is ALWAYS logged into the BBID as it is used for BBM. When you download it merely asks for your BBID password.

Trolling, he has this posted to 6 other threads with non related titles. >_<

? AT&T Z10 STL100-3/10.2.0.1791 ?

[james2346]

I'm not trolling guys
I'm serious. I'm new here and I badly need your help.
Every time I try to download an app it redirects me to BB ID and when I try to log in my BB ID this message pops out

[curvezzz]

Have you did a hard reset via the volume rockers? Reset bbw?

? AT&T Z10 STL100-3/10.2.0.1791 ?

[james2346]

Have you did a hard reset via the volume rockers? Reset bbw?

? AT&T Z10 STL100-3/10.2.0.1791 ?

How can I reset the Blackberry World
Please teach me, I really don't know what to do

[curvezzz]

In bbw swipe from top go to setting general click refresh.

? AT&T Z10 STL100-3/10.2.0.1791 ?

[james2346]

In bbw swipe from top go to setting general click refresh.

? AT&T Z10 STL100-3/10.2.0.1791 ?

I refreshed the bbw and I still get the error on BB ID

[curvezzz]

Try changing the bbid pw. And a hard reset by holding the volume rockers down at the same time till the bb logo comes on.

? AT&T Z10 STL100-3/10.2.0.1791 ?

[james2346]

I did everything people suggested in this blackbberry support forum but nothing works

Z10 Can't Retrieve BlackBerry ID - Cannot backup o... - Page 3 - BlackBerry Support Community Forums

[james2346]

Try changing the bbid pw. And a hard reset by holding the volume rockers down at the same time till the bb logo comes on.

? AT&T Z10 STL100-3/10.2.0.1791 ?

I already did the hard reset, even the battery pull
I also can't change my bbid pw on my phone

[curvezzz]

Last resort is a wipe then.

? AT&T Z10 STL100-3/10.2.0.1791 ?

[james2346]

Last resort is a wipe then.

? AT&T Z10 STL100-3/10.2.0.1791 ?

I would like to wipe if I have a backup but I can't back it up through blackberry link coz it says that my bbid is not logged in my phone

[FF22]

Have you logged on to the BB website from your computer and reestablished your credentials?

https://blackberryid.blackberry.com/bbid/login/

[james2346]

Have you logged on to the BB website from your computer and reestablished your credentials?

https://blackberryid.blackberry.com/bbid/login/

Yes, I already did

[FF22]

Yes, I already did

What were the results? You were allowed in? So no one hacked your bbid?

I am reluctant to suggest changing anything at this time. Are you within your "native" carrier area or out-and-about? Sim card? Okay, what area are you in?

I see that screen is the one from the Settings/BBID screen but obviously, when it canNOT authenticate you you throws up that ERROR box.

[james2346]

What were the results? You were allowed in? So no one hacked your bbid?

I am reluctant to suggest changing anything at this time. Are you within your "native" carrier area or out-and-about? Sim card? Okay, what area are you in?

I see that screen is the one from the Settings/BBID screen but obviously, when it canNOT authenticate you you throws up that ERROR box.

I'm from the Philippines, I'm using Globe Telecom and have a data plan for subscription.
I began having this error after I updated my OS to 10.2.0.415 from 10.1
Since then I can't download nor update apps, I also can't backup through blackberry link

[FF22]

Was that an OFFICIAL upgrade from your carrier or did you find the OS upgrade on your own and load it?

I can imagine that it is quite frustrating.

[RafiqK]

Did u try resetting your phone, that worked for me


Posted via CB10 on my BlackBerry Q10 - 10.2.0.424 OS

[BigBadWulf]

Downgrade, so you can use your phone, then try deleting all apps before upgrading again. Restore can be finicky. I've been maintaining one known good, so I can't lose much.

[pkcable]

At this point I would probably use BlackBerry Link and reload the OS

[james2346]

Was that an OFFICIAL upgrade from your carrier or did you find the OS upgrade on your own and load it?

I can imagine that it is quite frustrating.

It is an official upgrade, I got it through Software Updates in the settings.
It frustrates me a lot, I've been searching the internet looking for similar cases but no luck in fixing it

[james2346]

The big problem is I don't have any backup for my phone and it is very hard for me to lose all the data if I reload the OS without a backup that's why I'm looking for other options to solve my problem.

I would really appreciate it and be grateful if anyone can find me a solution for this

[BigBadWulf]

This is after an OTA official upgrade?

[james2346]

This is after an OTA official upgrade?

Yes, after I updated my OS through Software Updates in the settings