1. klfox26's Avatar
    Posted via CB10
    07-29-14 08:48 AM
  2. anon1727506's Avatar
    What OS are you on?

    What version of the Z10 do you have?

    Have you tried reinstalling the OS? Or A Security Wipe? Or a Factory Reset? Have you contacted your carrier?


    Mine is dong random reboots... but I assumed that was due to my running 10.3. Haven't had any issues since they fixed the buggy launch OS that came with Verizon Devices, until I tried 10.3.
    07-29-14 09:03 AM
  3. klfox26's Avatar
    I've did a security wipe and replaced my Z10. Same issue on the new phone. Restarts when texting, taking a picture, sitting on desk, or any time.
    10.2.1.2976
    OS Version
    10.2.1.3253

    Posted via CB10
    07-29-14 10:37 AM
  4. scrannel's Avatar
    Make sure your battery is snug in the chassis. Shim the non-contact side with a bit of business card if needed.
    07-29-14 10:39 AM
  5. jas1978's Avatar
    I started having reboot issues when I updated to the latest OS .3247 (I think that's it). The phone would reboot continuously until I took out the battery. It was doing this about every two days. I searched on crackberry for the previous .2228 OS and installed it. I've had it for a few days and no reboots. Still have my fingers crossed, though.

    If your phone is unlocked make sure to disable automatic updates or the phone will try to get the latest OS update.

    Posted via CB10
    07-29-14 11:48 AM
  6. Heinz Katchup's Avatar
    Most likely. Use the search function of forums.

    Posted via CB10
    07-29-14 11:50 AM
  7. newcollector's Avatar
    The battery fit can be an issue as scrannel mentioned. Take the back off your phone, remove the battery and then put it back in. When it is seated properly, very gently push down from the top of the battery toward the contacts that are on the phone in the battery slot. IT should give a little. Sometimes the prongs can get stuck in a slightly retracted position just enough to make the battery loose.

    For some reason my phone started rebooting this past Friday. It has never done this before. It rebooted three times. The last time it rebooted I had just set it down on its back on the table (it is in a Seidio surface case). The phone rebooted. I realized the slight jar of placing it on the table caused the phone to reboot. I did what I described above. Cured the problem. Battery remains tight and no more reboots.
    klfox26 likes this.
    07-29-14 12:19 PM
  8. klfox26's Avatar
    Thanks Newcollector, this seems to have helped!
    07-31-14 12:41 PM
  9. newcollector's Avatar
    Glad it worked for you. A simple fix for a frustrating problem. If you read of anyone else having this issue, then make sure to pass on the knowledge.
    08-01-14 03:05 PM
  10. deltact's Avatar
    Oh, I'd wait for a month before you declare it reboot-free...

    Posted via CB10 on Z10
    08-01-14 08:43 PM
  11. mrimperfect's Avatar
    Warranty replacement fixed the reboot issue on my previous Z10

    Posted via CB10
    08-01-14 09:04 PM
  12. The Big Picture's Avatar
    Its been said a million times before its the battery, Battery terminals and its connection. Both Z10s and Q10s are affected by this no wonder BlackBerry is going non removable batteries.

    Differentiate or Die
    08-01-14 09:32 PM
  13. deltact's Avatar
    Its been said a million times before its the battery, Battery terminals and its connection. Both Z10s and Q10s are affected by this no wonder BlackBerry is going non removable batteries.

    Differentiate or Die
    So that means the HTC One M8 won't reboot while owners of the Samsung GS5 are doomed? I think the issue is not entirely binary, and that it is a multi-variable problem. The battery is a factor, but the weight assigned to this factor may differ from case to case, according to the particular factual circumstances.

    Posted via CB10 on Z10
    08-01-14 10:08 PM
  14. SirJes's Avatar
    So that means the HTC One M8 won't reboot while owners of the Samsung GS5 are doomed? I think the issue is not entirely binary, and that it is a multi-variable problem. The battery is a factor, but the weight assigned to this factor may differ from case to case, according to the particular factual circumstances.

    Posted via CB10 on Z10
    That's a lot of factoring.

    Posted via CB10
    08-01-14 10:38 PM

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