[saebeil]

My wife's z10 is frozen at the BlackBerry screen that comes up when you first reboot your phone. I did a quick search and could not find anything on the forums. Has anyone seen this?
She said she did not load any new apps or update OS, screen was freezing during normal operation, so she rebooted via the proper restart, on the screen, not pulling battery. Seems to be stuck at this screen and we can not do anything else.
We did try pulling battery after giving it a few hours, still nothing

Figure I might try reloading OS but wanted to see if anyone else has seen this

Thanks

Posted via CB10

[FF22]

It does sound like reloading the OS is in order. Good luck.

[scrannel]

Have you tried connecting the phone to your PC with the battery out? Have read that sometimes gets things going.

[saebeil]

Went home for lunch, tried to connect to PC and it won't even recognize the device. Called Verizon they want to send us a new device, bummer

Posted via CB10

[1oo1]

I have the same problem. Got my z10 today, updated to 10.2.0.429 and now it's stuck on the BlackBerry Screen. It's been like this for 5mins.
I didn't put the sim card in yet. Should I remove the battery?
Update:
It's now stuck at 100%
And after 3 mins it finally booted and got this error "A problem with your media license database has fixed"

[FF22]

I have the same problem. Got my z10 today, updated to 10.2.0.429 and now it's stuck on the BlackBerry Screen. It's been like this for 5mins.
I didn't put the sim card in yet. Should I remove the battery?
Update:
It's now stuck at 100%
And after 3 mins it finally booted and got this error "A problem with your media license database has fixed"

That final error seems to be a normal occurrence.

[doggy10]

Do not pull the battery. You can soft brick the device. I did that once before. Best thing to do is leave the charger plugged in and wait it out. It will boot up eventually. Well, it should....

BlackBerry for life. Kick'n it with my Z10.

[1oo1]

I waited for a bit and the issue was resolved.
I'm loving the z10 btw.

[samdan]

Leaked OS: 10.2.1.1055 BlackBerry Z10 model STL100-1, BlackBerry Q10 and Q5
NOVEMBER 12, 2013 BY @SLEEPY2009 0 COMMENTS
The BerryInsider is back at it, this time it is OS 10.2.1.1055 for BlackBerry 10 devices. This OS appears to only Be available for the BlackBerry Z10 model STL100-1, BlackBerry Q10 and Q5 at this time. This OS is said to be able to install APK’s right to your device without using a conversion tool.
SQN/SQR all models :
https://mega.co.nz/#!tMRCXaxL!NXWjoj…_w_cbDZPbgc68M
And for seeing this link thanks should go to DarcyTallGuy
Z10 STL100-1 :
https://mega.co.nz/#!7N8xzThL!X8_yBy…9e7K7AZj960Gvk
Changelog :
runtime unlocked
apk files install directly on device without apk to bar conversion or debug token
Customizable quick settings
group contacts
Quick speed dial on Q10
Music UI changes
Call dialer changes
BBM – vibrate on ping, new emoticons
white balance adjuster
picture lock password
IBM notes traveler in accounts settings
full device monitor
new charge icon
custom contact notifications
wolfram alpha commands
battery percentage in peak
hub pinch gesture works
Instagram video upload works, BlackBerry 10 keyboard works without mods
Installation Instructions if needed:
Turn off your BlackBerry Z10.
Run the file that you just extracted.
Connect your Z10 to your usb cable and quickly turn it on.
The autloader should connect to your Z10 and start the process.
Sit back, have a coffee or a tea and wait until the process is finished.
When the autoloader has written 100%, the program will terminate and the window will close.
Disconnect your BlackBerry Z10 and wait for it to reboot.
Please note that we do not accept any responsibility for anything this does to your device. Please do not attempt to load this unless you are comfortable with what you are doing. You will need a Windows machine to use the loader, but if you do load it drop us a comment letting us know how it runs.


Read more: Leaked OS: 10.2.1.1055 BlackBerry Z10 model STL100-1, BlackBerry Q10 and Q5 – NerdBerry
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