1. Taif Khan's Avatar
    I had arranged all of my games and apps in different folders previously but suddenly I noticed that all the apps and games went out if their folders now when I try to make a folder and open it, the call, search ,and camera keys gets disappeared which cone after restarting but how can I solve the issue tried battery pull etc.
    Folder problem-img_00000105.png

    Posted via CB10
    12-29-13 11:09 PM
  2. FF22's Avatar
    Did you accidentally turn on Parental Controls. In Settings, Security/Privacy?
    12-29-13 11:43 PM
  3. Taif Khan's Avatar
    Did you accidentally turn on Parental Controls. In Settings, Security/Privacy?
    yes i did because i needed.
    12-30-13 12:10 AM
  4. curvezzz's Avatar
    That's the problem. It messes with folders and apparently the bottom buttons.

    ? AT&T Z10 STL100-3/10.2.0.1791 ?
    12-30-13 12:14 AM
  5. Taif Khan's Avatar
    That's the problem. It messes with folders and apparently the bottom buttons.

    ? AT&T Z10 STL100-3/10.2.0.1791 ?
    so is there any fix for it?
    12-30-13 12:27 AM
  6. FF22's Avatar
    I don't know much about Parental Controls other than it does remove those icons (don't know about folders). Is there more info in any of the official BB docs or Knowledge Base?

    Just to make sure it is Parental Controls, turn it off for a test? And that might be the solution - is there some quickie password to get into the device or do you have to always turn it off??? There must be something?

    Good luck
    12-30-13 09:49 AM
  7. Taif Khan's Avatar
    I don't know much about Parental Controls other than it does remove those icons (don't know about folders). Is there more info in any of the official BB docs or Knowledge Base?

    Just to make sure it is Parental Controls, turn it off for a test? And that might be the solution - is there some quickie password to get into the device or do you have to always turn it off??? There must be something?

    Good luck
    yes it is the parental controls causing the problem i tried disabling but no luck had to wipe...
    why doesn,t blackberry fix it?
    12-31-13 01:31 AM

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