1. wimsel's Avatar
    I get this error message when I start up my Z10. Does anyone know how to fix it?
    03-23-19 02:50 PM
  2. brookie229's Avatar
    I get this error message when I start up my Z10. Does anyone know how to fix it?
    What is the message exactly? And what version of Z10 do you have?
    03-23-19 06:11 PM
  3. wimsel's Avatar
    www.bberror.com/bb10-0015 is the error message. The type is STL100-3.
    03-23-19 10:55 PM
  4. brookie229's Avatar
    www.bberror.com/bb10-0015 is the error message. The type is STL100-3.
    That error message means you will have to re-load your OS. Using a PC download the Z10 autoloader from here: https://mega.nz/#F!ERomDKaT!YYXwe5p2bUlm_4VW5VfTtw , unzip the file, plug your Z10 into PC and run the autoloader. This will totally wipe your device , install the newest OS and allow you to set up as if new using your BBID and password. It's the only way to recover from that error and only takes 15-20 minutes. Good Luck! The process is easy.
    wimsel likes this.
    03-23-19 11:05 PM
  5. wimsel's Avatar
    Thank you very kindly!
    03-23-19 11:24 PM
  6. brookie229's Avatar
    Thank you very kindly!
    No problem!
    03-24-19 01:06 AM

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