09-13-13 07:11 PM
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  1. psparks's Avatar
    psparks
    Fellow BlackBerrians,


    I have an issue with my Z10. I was encrypting my device and media card and it required me to create a password (so i did). Now I decided to decrypt them and everything stuck. I do not want this decrypt anymore--too much hassle! Unfortunately, now I have have to always put in a password to unlock my phone. The settings will not let me turn off the password--I believe because the decryption is stuck.

    If I back up my device, wipe it, and restore it will that solve the problem. Or, will that save the password issue, only to find that I am in the same position. Help please!!

    PIN 24F2982A

    Thanks in advance everyone!!

    Philip
    09-13-13 11:07 AM
  2. jaydee5799's Avatar
    jaydee5799
    Q&A Team
    Ambassador
    Wait....you have to put in a password to unlock your phone. Turn it off in settings. Have you done that?
    09-13-13 12:30 PM
  3. psparks's Avatar
    psparks
    Tried it. It won't allow me to. I believe it started with the decrypting process. It currently shows it is still decrypting (stuck)
    09-13-13 05:47 PM
  4. emtunc's Avatar
    emtunc
    How long did it take to encrypt and what makes you think it is stuck?

    Posted via CB10
    09-13-13 05:48 PM
  5. psparks's Avatar
    psparks
    Took me roughly an hour at first. Tried to decrypt and for the couple of days since this happened, the progress bar has been in the same spot. Prompting me to "pause or cancel"

    Posted via BlackBerry Z10 Channel C00106B82
    09-13-13 05:52 PM
  6. emtunc's Avatar
    emtunc
    When you put your password I assume you can retrieve your files and see them just fine?
    I recommend you plug the device in to your computer and make a copy of the SD card - can you do that?

    Perhaps after that, reboot the phone and see what happens with the decryption process?

    Posted via CB10
    09-13-13 06:04 PM
  7. psparks's Avatar
    psparks
    I have rebooted it and nothing happens. It still requires a password after 30 minutes to access my phone

    Posted via BlackBerry Z10 Channel C00106B82
    09-13-13 06:14 PM
  8. Gearheadaddy's Avatar
    Gearheadaddy
    I would suggest this. Cancel decrypt. Turn off all radios. Start decryption again and leave it alone even if it takes a long time. You didn't say how much is on your card so I won't try to guess how long it will take to decrypt.

    Trusted Member
    09-13-13 06:15 PM
  9. psparks's Avatar
    psparks
    It stays in the same spot. No movement. When I cancel, it just gives me the option to encrypt or continue

    Posted via BlackBerry Z10 Channel C00106B82
    09-13-13 07:11 PM
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