1. mungee's Avatar
    Hello all,

    This, I imagine, is going to be a new one for everyone. I recently switched to rogers (2 Z10's) and things have been fine until today. Here is the problem...

    When I came home today I got a notification that there was limited internet connectivity even though wifi was connected. I assumed it was the modem, so I power cycled it. No change. Then I power cycled the router. No Change. I checked my laptop and desktop, both were connected to the internet and running fine. I then pulled the battery and sim on my phone. No change. As most of you know, when you connect to wifi your 4G symbol disappears and is replace with a wifi signal meter. It didn't tonight, so I thought I'd try disabling the cell radio and see what happens. Guess what, internet connection starts working just like it should. I turn back on the cell radio and internet is lost again. I then checked my wife's phone and of course it had the exact same problem.

    Now a reasonable person would deduce that a problem which didn't exist yesterday, and suddenly appeared on 2 different phones, has been caused by the network. Rogers seems to disagree. I spent 45 min on the phone with a network 'specialist' and did all the normal resetting and rebooting with no success. I was then told I have to pay for some 'tech specialist' service because my device is the problem. Even though I told this person numerous times that the problem is happening on 2 phones they still gave me the same line. I also waited for 15 min to talk to a supervisor just to have the same person come back and tell me that THEY spoke to the supervisor who advised the same fee based service.

    I know this has turned into somewhat of a rant, but I would still like to hear from anyone with insight into this issue. If this can't be fixed it's 'bye bye' rogers.

    Mungee.
    Last edited by mungee; 02-27-14 at 12:03 AM.
    poolman5 likes this.
    02-26-14 10:52 PM
  2. zocster's Avatar
    I have moved you to the Z10 section as I think you'll get better exposure there.
    02-27-14 12:01 AM
  3. christian-georgescu's Avatar
    Hello all,

    This, I imagine, is going to be a new one for everyone. I recently switched to rogers (2 Z10's) and things have been fine until today. Here is the problem...

    When I came home today I got a notification that there was limited internet connectivity even though wifi was connected. I assumed it was the modem, so I power cycled it. No change. Then I power cycled the router. No Change. I checked my laptop and desktop, both were connected to the internet and running fine. I then pulled the battery and sim on my phone. No change. As most of you know, when you connect to wifi your 4G symbol disappears and is replace with a wifi signal meter. It didn't tonight, so I thought I'd try disabling the cell radio and see what happens. Guess what, internet connection starts working just like it should. I turn back on the cell radio and internet is lost again. I then checked my wife's phone and of course it had the exact same problem.

    Now a reasonable person would deduce that a problem which didn't exist yesterday, and suddenly appeared on 2 different phones, has been caused by the network. Rogers seems to disagree. I spent 45 min on the phone with a network 'specialist' and did all the normal resetting and rebooting with no success. I was then told I have to pay for some 'tech specialist' service because my device is the problem. Even though I told this person numerous times that the problem is happening on 2 phones they still gave me the same line. I also waited for 15 min to talk to a supervisor just to have the same person come back and tell me that THEY spoke to the supervisor who advised the same fee based service.

    I know this has turned into somewhat of a rant, but I would still like to hear from anyone with insight into this issue. If this can't be fixed it's 'bye bye' rogers.

    Mungee.
    Hi,

    Had the exact same issue on 2 Z10s: STL100-1 and STL100-2 on previous BB10 OS (now I have 10.2.1.2102). Form my experience is temporary issue for which I have not clear explanation (on that time I have tried many tricks with no success, including your steps, resetting the router, etc). Eventually it was fixed by itself after a day or two. Give it time... if you can
    02-27-14 01:31 AM
  4. Jose Luis Torres Morales's Avatar
    I have the same problem it was working fine until today

    BlackBerry please advice it's very frustrating!!!!!

    Posted via CB10
    02-27-14 02:26 AM
  5. conkybubs's Avatar
    There are a couple of other threads about this issue....many, including me, are getting this as well. Just started yesterday evening

    Posted via CB10
    02-27-14 06:34 AM
  6. mungee's Avatar
    Thanks for your input everyone. I checked again this morning and no change. However, when I dropped off my daughter with her grandmother I tried again on her network and now it's fine. I'm not sure what's changed but I'll check again tonight to rule out my router/modem.

    Mungee

    Posted via CB10
    02-27-14 08:31 AM
  7. MaximV's Avatar
    I am having the same problem since last night. Just at home and not in the office.

    Posted via CB10
    02-27-14 08:36 AM
  8. eywong's Avatar
    I checked again this morning and no change. However, when I dropped off my daughter with her grandmother I tried again on her network and now it's fine. I'm not sure what's changed but I'll check again tonight to rule out my router/modem.
    Suggestions: broken wireless radio; interference from nearby wifi. You seem adept at trouble shooting, so I am sure you will figure it out. Report your new findings. Good luck.
    02-27-14 09:14 AM
  9. speedtrap63's Avatar
    Same thing started for me last night. I'm at work now, connected to the wifi network and there is no change. The phone defaults to 4G instead of the connected Wifi. If anyone finds a fix, I'd be interested to hear it, because this is damn irritating!
    02-27-14 09:22 AM
  10. poolman5's Avatar
    Just adding my voice to this. I'm having the same problem, same timing and circumstances, too. Hasn't corrected itself yet but I'll give it a day or two. Fire Chest shows that I'm using both my Wifi and it's using my cell data (50MB in last 12 hours) and I haven't left the house... something that never happened before this started yesterday. I'm getting more frequent 'Wifi has limited connectivity' messages. I'm on the Telus network... so it's not just Rogers. I believe the last thing I installed was the new Bridge update, FWIW.
    02-27-14 12:25 PM
  11. tdaye's Avatar
    There is a thread on this issue 4 pages. It's a wide spread problem.

    http://forums.crackberry.com/showthread.php?t=909783

    Posted via CB10
    02-27-14 12:27 PM
  12. rizdragon's Avatar
    I just started having the same issue

    Posted via CB10
    02-27-14 12:39 PM
  13. eywong's Avatar
    I do not have this issue.
    Z10STL100-3/10.2.1.1925
    Wireless: 54G
    Carrier: AT&T
    Last edited by eywong; 02-27-14 at 02:29 PM.
    02-27-14 01:26 PM
  14. Ishutter2's Avatar
    Same issue started yesterday. I do hope this is not the carriers doing this. I'm with Rogers.

    Posted via CB10
    02-27-14 02:09 PM
  15. rizdragon's Avatar
    I doubt it's a carrier issue as I'm in the middle east, Saudi Arabia with STC. I've z STL100-1. This problem started today when I came home after 5 PM (GMT+3). When I disable data, wifi connects, when I enable it, wifi is limited.

    Posted via CB10
    02-27-14 02:37 PM
  16. mungee's Avatar
    Still no luck at home. From everything I've read today I gather this is a BlackBerry network issue. It's the only commonality. I'm going to stop this thread and join this one. It's just better to keep all the info in one place. http://forums.crackberry.com/showthread.php?t=910108

    Posted via CB10
    02-27-14 10:03 PM
  17. anon(5799359)'s Avatar
    I have this issue, I ended up giving my phone a manual IP and using Googles DNS servers and now I have the wifi symbol back while both mobile and wifi are on. Temporary workaround for me I guess.
    02-27-14 10:12 PM

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