[SkiBerryDude]

AT&T and BlackBerry tech support have been unable to solve my issues. Any suggestions are welcome.

I have a STL100-3 Z10 running OS 10.2.1.3014. About a week ago, it stopped sounding alert tones or flashing the LED when I receive an email. Text tones and ring tones work correctly. If I switch to vibrate mode, same thing - text and calls will vibrate but not email. In silent mode, only texts and calls received will flash the LED. I am receiving the emails from both my email accounts, just not getting tones. In addition, any email I receive, displays receipt time exactly one hour behind. Sent emails display the proper time, as do texts and phone calls.

I have tried on / off, battery pulls and disabling / re-installing the email accounts, with no luck. I can go into the settings and change the profiles to a different tone, or the one I'm currently using, and the sample tone sounds correctly; but, then receiving an email is no tone. I am not running a third party tone or LED app. Earlier today, AT&T tried something new - they re-sent the service book for both email accounts. Amazingly, this worked for one of the accounts, which now sounds and displays the time correctly, but not the other.

Any ideas?

[FF22]

So you went into Main Settings, Notifications. Tapped "NORMAL" (or whatever in the middle of the screen - does not look like a menu), then tapped Customize App Notif....? Then in the next screen tapped Email and checked the various accounts?

If so, I may be out of suggestions.

[SkiBerryDude]

So you went into Main Settings, Notifications. Tapped "NORMAL" (or whatever in the middle of the screen - does not look like a menu), then tapped Customize App Notif....? Then in the next screen tapped Email and checked the various accounts?

If so, I may be out of suggestions.

Yes. And, doing that, I can change tones, change them back or whatever, and while changing them, the tone will sound - just not when I receive the email. And, in that same place, I can choose alerts on/off, sound on/off, vibrate on/off and so forth. No joy. But, thanks. I don't mind if somebody suggests something that I have already tried or something that I should have already tried, because I am at a total loss.

Blackberry tech support called back and said it would take an hour of my time, was that okay. Good grief.

[FF22]

I hesitate to suggest reloading the OS.

Odd that after the AT&T tweak something worked but not all.

And you are sure that you have no 3rd party apps or android apps that might be running headless or .....?