1. Centerman66's Avatar
    I have noticed that I can access (open, view, share) some files from dropbox but not others. It seems to be related to how deep the file lives within my dropbox file structure. Shallow files, no problems. Deeply housed files, "Error 13". Anybody else notice this? Solution?

    Posted via CB10
    04-17-13 05:17 PM
  2. anon(153966)'s Avatar
    I've not noticed that. But, isn't there an option for how much info can be cached to the device? Maybe increase that, and then try again...

    Failing that, as a test, go online, move said file\directory to a higher hierarchy, and then see if you can view\open it on BB10.
    Just Me likes this.
    04-17-13 05:26 PM
  3. der_mit's Avatar
    Hey Guys,
    On the z10, log out of the dropbox account, then log back in,
    There was an update a couples of weeks ago ,

    reloggin in should fix.
    G luck
    04-17-13 05:30 PM
  4. Centerman66's Avatar
    I've not noticed that. But, isn't there an option for how much info can be cached to the device? Maybe increase that, and then try again...

    Failing that, as a test, go online, move said file\directory to a higher hierarchy, and then see if you can view\open it on BB10.
    I did that! When file moved higher in file structure I was able to open it.

    Posted via CB10
    04-17-13 05:42 PM
  5. Centerman66's Avatar
    Hey Guys,
    On the z10, log out of the dropbox account, then log back in,
    There was an update a couples of weeks ago ,

    reloggin in should fix.
    G luck
    That didn't work. Thanks anyway.

    Posted via CB10
    04-17-13 05:45 PM
  6. der_mit's Avatar
    sorry to hear that, hope you get it fixed soon.
    04-17-13 05:53 PM
  7. anon(4275744)'s Avatar
    PP. When you get it figured out, make sure you post the resolution.
    Cheers.
    04-17-13 05:55 PM
  8. Centerman66's Avatar
    PP. When you get it figured out, make sure you post the resolution.
    Cheers.
    Ha! I promise I will do that but I think it's unlikely that I will figure it out on own.

    Posted via CB10
    04-17-13 06:05 PM
  9. anon(4275744)'s Avatar
    Ha! I promise I will do that but I think it's unlikely that I will figure it out on own.

    Posted via CB10
    We will keep our eyes open too!
    04-17-13 06:08 PM
  10. anon(153966)'s Avatar
    I wonder if like the older versions of Windows, if a file or directory path was over 225 characters it would cause a problem...

    Posted via Navi's CB10
    04-17-13 06:51 PM
  11. Centerman66's Avatar
    No suggestions for a fix?

    Posted via CB10
    04-21-13 11:51 PM
  12. CrownIsle's Avatar
    No suggestions for a fix?

    Posted via CB10
    '

    For what it's worth, Dropbox on my phone is very quirky as well. Some files I cannot email and I need to start understanding the entire mobile app better.
    04-27-13 10:02 AM
  13. Just Me's Avatar
    Tried everything mentioned above. Eventually I notice my error 13 message was isolated to a single file folder. I had to create a new file on my desktop dropbox and move all the file there. Problem solved.

    Posted via CB10
    04-27-13 03:06 PM
  14. Centerman66's Avatar
    Tried everything mentioned above. Eventually I notice my error 13 message was isolated to a single file folder. I had to create a new file on my desktop dropbox and move all the file there. Problem solved.

    Posted via CB10
    That did not fix it for me. Thanks to all for chiming in trying to help me.

    Posted via CB10
    05-05-13 07:05 PM

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