1. cappy77's Avatar

    Have a Z10 on Bell. Bought an unlock code from ebay didn't work so I ponied up and paid the full $50.00 to Bell. Interestingly they provided the exact same code so I presume it is the correct code. tried 4 attempts to enter code and despite the sim settings saying:

    Network Subset: unlocked
    Service Provider: Unlocked

    When I insert a non bell sim (tried 2 different working other SIMS) it says that the network is locked and only emergency calls. I was able to change the APN etc.

    Called Bell, they said mmmmmm don't know what to do, Call Blackberry.

    Called Blackberry they said, mmmmm we can't figure it out nothing we can do from our end so call Bell.

    Anyone have any thoughts or experience?

    Many thanks!
    11-30-13 03:07 PM
  2. Marko M1's Avatar
    If Bell is your carrier, they must provide you correct unlock code, if you gave them money. Go there and ask to talk to manager, show him how "unlocked" your phone is. $50 is not amount of cash just to be thrown away.
    Unlock code is code that should unlock your phone. Code they sold you didn't unlock your phone. Make them unlock it or refund you the money.

    Posted via CB10
    11-30-13 03:47 PM
  3. cappy77's Avatar
    Thanks I already got a refund from Bell that's not the issue. I just want my phone unlocked and was seeing if anyone else had experienced this issue and had a solution.
    11-30-13 07:55 PM
  4. FF22's Avatar
    I have read that after X number of attempts the phone becomes permanently locked. At that point I don't know if it can be unlocked or if BB has to be involved. But if the phone should have been capable of UNlocking and YOU did not overdo attempts, you should possibly get a new one from the carrier.

    Good luck
    11-30-13 09:35 PM
  5. cappy77's Avatar
    Yes it is 10 attempts that's why I stopped after 5 total
    11-30-13 10:18 PM
  6. sherlockhaze's Avatar
    I unlocked my z10 and your given a 16 character code but what worked for me was just putting in the first eight digits. It's what worked for me hopefully it'll work for you

    Posted via CB10 on my Z10
    11-30-13 11:03 PM
  7. FF22's Avatar
    Yes it is 10 attempts that's why I stopped after 5 total
    Again, take it to Bell/carrier. And ask (or demand if you are entitled to have it UNlocked) that they accomplish it or provide a new phone that is or can be UNlocked.
    11-30-13 11:26 PM
  8. zippy88's Avatar
    This is a Bell issue. Take the phone to them and make them unlock it themselves or give you a new phone.

    Posted via CB10
    FF22 likes this.
    12-01-13 01:47 PM

Similar Threads

  1. Anyone know why the Cyber13 25% off code doesnt work for some items?
    By FSeverino in forum Site and App Feedback & Help
    Replies: 5
    Last Post: 12-02-13, 05:04 PM
  2. Upgraded! Z10 � Z30. Summary: do it
    By eestephan in forum BlackBerry Z30
    Replies: 6
    Last Post: 12-01-13, 09:50 PM
  3. Gmail email "not available" on Z10
    By donsarlo in forum BlackBerry Z10
    Replies: 3
    Last Post: 11-30-13, 02:27 PM
  4. from a pearl to a z10 or z30
    By yoshiki2 in forum BlackBerry Z30
    Replies: 5
    Last Post: 11-30-13, 12:31 PM