1. jj482's Avatar
    No matter what I do the default ringtone always goes off. Anyone have any ideas?

    Running 10.2.1791
    10-31-13 10:44 PM
  2. Gearheadaddy's Avatar
    Go to specific contact. Edit. Ring Tone and Notifications. Change the BBM tone. Hit back button. Click SAVE in the upper-right corner...that'll do it.

    Trusted Member Genius
    11-01-13 01:17 AM
  3. jj482's Avatar
    Yeah, I know how to set it and I can go back into my contact and see it is still set to that, it just never fires off.

    It does play my custom ring tone (preview) when I set it too.

    I've rebooted and such.

    Now this is a linked contact, could that be the issue?

    Posted via CB10 on my sweet Z10
    11-01-13 09:12 AM
  4. Kobe Barksdale's Avatar
    I'm looking for the BBM alert tone for the legacy devices, I don't really like the one on BB10

    Posted via CB10
    11-01-13 09:59 AM
  5. Tamara.Warriner's Avatar
    I'm having the same issue. It seems to be with native bbm contacts only. Meaning ppl with an actual BB. I have ppl in bbm that are android and Iphone and their specific notifications work when they msg, but anyone with a BB that msgs me it s the default sound. I've tried everything from deleting the contact and bbm contact and readding to unlinking the bbm in the contact....etc. Nothing fixes it. Seems to be since 10.2
    11-01-13 10:08 AM
  6. jj482's Avatar
    Darn. FYI, the person I've been testing with uses an iPhone

    Posted via CB10 on my sweet Z10
    11-01-13 10:19 AM
  7. abramadhi's Avatar
    Have you checked if the bbm contact has already linked with the phone contact?

    Posted via CB10
    11-01-13 10:41 AM
  8. jj482's Avatar
    It isn't, I linked it manually. Honestly it wasn't working when it wasn't linked either.

    Oh well. I rather they come up with a way BeBuzz could manage it

    Posted via CB10 on my sweet Z10
    11-01-13 01:52 PM
  9. SuicycoMania's Avatar
    I'm having the same issue. It seems to be with native bbm contacts only. Meaning ppl with an actual BB. I have ppl in bbm that are android and Iphone and their specific notifications work when they msg, but anyone with a BB that msgs me it s the default sound. I've tried everything from deleting the contact and bbm contact and readding to unlinking the bbm in the contact....etc. Nothing fixes it. Seems to be since 10.2
    Getting the same issue. Only since upgrading to 10.2. and only an issue with BBM, as the email notification works fine.
    11-07-13 12:19 PM
  10. konvajw's Avatar
    For me, custom bbm notifications for individual contacts worked for awhile and about a week ago stopped working (and no change in my contact notification setup). Now I just get the default bbm notification for all contacts. I'm on 10.1 still and have been so no change there either. Hmmmmmm.
    11-14-13 10:20 PM
  11. konvajw's Avatar
    OK - I'm convinced this has something to do with linked contacts, but I'm not sure how to fix it. It is working fine for contacts that only have a single entry in contacts (vs. linked contacts from multiple sources). Any ideas?
    11-30-13 04:41 PM
  12. twstd.reality's Avatar
    How are they linked? Start cleaning house I say. Try to get them all on one provider (IE gmail/outlook/local).

    Posted via CB10
    11-30-13 04:46 PM
  13. konvajw's Avatar
    I have all of my contacts in outlook, but some get "automatically" linked by bb10 with Linked In and Facebook contact info (which I want those contacts also).

    Posted via CB10
    11-30-13 05:32 PM
  14. jj482's Avatar
    I'm starting to think it's an issue with the audio type. It may only like m4a/aac

    I'm going to convert my ring tones that I know don't work and try again

    Posted via CB10 on my sweet Z10
    11-30-13 06:27 PM
  15. twstd.reality's Avatar
    ah ok. mine are like that as well and they play fine. they are all in mp3 format.
    11-30-13 09:40 PM
  16. charlieleach's Avatar
    I just upgraded to 10.2.0.429
    I set a custom ring tone and text message tone for a contact. The phone ring works, the text message alert doesn't.
    12-07-13 10:33 AM
  17. 111MIB's Avatar
    Same for me, upgraded to 10.2.1.2977, the custom ring tones for calls, BBM, e-mails and Whatsapp work, for text messages they don't.
    07-24-14 05:00 AM
  18. Tuan Tran13's Avatar
    I had the same problem and now solved.
    Try Notifications -> Normal -> Customize ringtones notification -> Turn sound and vibrate ON.

    This should work.
    10-14-16 02:14 PM

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