1. Xavior's Avatar
    Hey guys,

    Just wanted to confirm if it is just my device or all of them but I find that if I turn up the volume on my ear piece on a call it crackles. It is usually from 3/4 and upwards that I noticed this happening. It's as if the other person you are listening to talk to loud and the speaker can't handle it.

    Any thoughts?

    Posted via CB10
    11-02-13 06:13 PM
  2. BlackBerry Q5's Avatar
    I have the identical issue on my black Z10 and white Z10. Have to back the volume off one or two bars.

    Posted via CB10
    11-02-13 06:16 PM
  3. Xavior's Avatar
    I have the identical issue on my black Z10 and white Z10. Have to back the volume off one or two bars.

    Posted via CB10
    Yeah I had never had this sort of issue with my previous phone, 9780. So I guess it's a blackberry thing right now and not just my phone.

    Also,

    Have you noticed your friends telling you that you sound "muffled" on the phone? I find that if I move away from the microphone even slightly they can't hear me at all
    11-02-13 06:19 PM
  4. BlackBerry Q5's Avatar
    Actually, my cousin said this exact thing tonight, while talking to him in Alberta...

    Posted via CB10
    11-02-13 06:41 PM
  5. Xavior's Avatar
    Actually, my cousin said this exact thing tonight, while talking to him in Alberta...

    Posted via CB10
    I Am from Alberta too! Coincidence? Maybe not, keys see if anyone else chimes in about it

    Posted via CB10
    11-02-13 07:21 PM
  6. rjk123's Avatar
    Happens to me too and it's been reported - they seem to have some of these "faulty" ones out there.

    If you're having trouble hearing the other person on your Z, little tip I read on CB is to switch audio mode to treble boost. It's made a difference for me.

    Tapped out on Halle (Black)Berry aka Z10 running 10.2.0.1791
    11-02-13 07:54 PM
  7. cberryworld's Avatar
    It's a known defect they play stupid..its my third phone sane issue

    Sent from my Z10 using Tapatalk 2
    11-30-13 09:14 PM
  8. pa2013in's Avatar
    Yes, I am experiencing the same issue of crackling ear speaker sound at high volume. Though it is not always, for some of the guys I am getting this sound. Not sure if this is the phone issue. I am running on official 10.2.0.424 &y handset is STL100-1 model. I have even tried by changing call audio to treble boost. Any solution to this?


    Posted via CB10
    12-01-13 07:21 AM
  9. iPomps's Avatar
    Someone mentioned on the posts that the rattling sound is caused by the nfc communication pins being loose inside the phone. I took my cover off and shook it, and heard the rattling. I was getting intermittent crackling in my ear when the other person was talking. If you put the cover back on and shake the phone, and you don't hear rattling, the crackling during calls stops. It's random so try it.

    CB10/Z10
    02-25-14 07:22 PM

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