1. jake7363's Avatar
    Hello,
    Right after the last upgrade, I lost all of my contacts as well as the ability to manually enter new ones. I have tried shutting the app down and restarting, shutting the Z10 down and restarting after 30 seconds, checked each and every category (including Gmail) to see if there were any contacts in the individual sections - but no luck.

    I tried the Blackberry site forum, but all I got was someone with a lot of arrogance and little knowledge to reply.

    I have been loyal to BB for several years, but I fear that relationship will soon be transferred to Android if I can get no resolution. Any input will be appreciated.

    Jake
    04-26-14 02:57 PM
  2. kbz1960's Avatar
    Do you manually input contacts or sync them somehow? It sounds like you might have a bad install and unfortunately may need to use link to reinstall the OS.
    04-26-14 03:03 PM
  3. jake7363's Avatar
    Most of my contacts were entered manually...the rest were through Gmail. I did, however, try Link but even though it showed a successful sync, no contacts showed as being added.
    04-26-14 03:06 PM
  4. kbz1960's Avatar
    Most of my contacts were entered manually...the rest were through Gmail. I did, however, try Link but even though it showed a successful sync, no contacts showed as being added.
    If you sync with Gmail they should all sync back. I wasn't talking syncing with link, from the sounds of it you might have corrupt files. I would do a factory reset with link. But it will erase everything, that has already happened?
    04-26-14 04:29 PM
  5. jake7363's Avatar
    I detest the thought, but it may be my only option. One thought before I do, though....Since this occurred by virtue of the upgrade, is it possible/would it make any sense to reinstall the upgrade?
    04-27-14 05:37 AM
  6. kbz1960's Avatar
    I detest the thought, but it may be my only option. One thought before I do, though....Since this occurred by virtue of the upgrade, is it possible/would it make any sense to reinstall the upgrade?
    How did you upgrade? OTA or thru link? I think if you do a factory reset with link it ill get your carriers latest OS.
    04-27-14 08:21 AM
  7. jake7363's Avatar
    I upgraded OTA. That seems to be a good suggestion re Link, although I am not totally confident w/AT&T since they generally hold out 'til last before they offer OS upgrades. Still, it's not like I have a lot of choices here. I don't want to bail out on BB, but my experiences are becoming more problematic than since my "Bold" days.
    04-27-14 07:36 PM
  8. Strikkie's Avatar
    Strange question, do you have Skype installed? And then the option, sync contacts?
    Stopping that sync helped me a lot from disappearing and duplicating contacts. Not THE solution, but a temp one


    Posted via CB10
    kbz1960 likes this.
    04-28-14 12:02 AM

Similar Threads

  1. Replies: 28
    Last Post: 04-28-14, 10:25 PM
  2. Facebook Contacts always in contact list
    By dianap in forum BlackBerry Z10
    Replies: 7
    Last Post: 04-27-14, 08:38 AM
  3. BBM contacts lost after login?
    By Dio Chewei in forum General BBM Chat
    Replies: 1
    Last Post: 04-26-14, 04:53 PM
  4. No more metal contact tabs for charging on new Blackberries?
    By dimonss in forum General BlackBerry News, Discussion & Rumors
    Replies: 13
    Last Post: 04-26-14, 10:34 AM
  5. Z10 dies after a security wipe, please help
    By sameer kapoor in forum BlackBerry Z10
    Replies: 4
    Last Post: 04-26-14, 03:02 AM
LINK TO POST COPIED TO CLIPBOARD