[mikesz10]

How come some contacts have their bbm pic but yet some others don't? Which I have on bbm also.... in the contacts folder


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[MiSsY_]

How come some contacts have their bbm pic but yet some others don't? Which I have on bbm also.... in the contacts folder


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Have you linked the contacts with the BBM contacts in the contacts app?

Sometimes it takes a few seconds for the list and info to populate and sync

Posted via CB10 from my Z30

[mikesz10]

Yes, all my contacts are linked to bbm, but yet their bbm pic doesn't show up in the contacts folder

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[Benjamin_NYC]

Contacts are an unmitigated and utter disaster in BB10. BlackBerry is either unwilling or simply unable to fix it. I'm leaning towards unable at this point.

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[wg7]

I agree and have posted on this issue before. Yesterday I spent 3 hrs with BlackBerry tech support doing screen shots showing them bugs in the contacts app, but no resolution.

What are you noticing Benjamin NYC? I love the Z10 except mainly the contacts app.

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[Peevish]

What OS are you running? I have not had this problem.

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Edit: also what version of BBM

[MiSsY_]

Yes, all my contacts are linked to bbm, but yet their bbm pic doesn't show up in the contacts folder

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I mean from within the contacts app, you long press on a contact, you can select more then one and then link them together.
So say you've added your email FB and twitter, you contacts app now has 3 contacts for PersonX, long press on one of the PersonX Contacts and you will see the tick for the option to select more, select all the PersonX contacts you see and then tap the link option.
This will merge the contacts into one

Posted via CB10 from my Z30

[MiSsY_]

Contacts are an unmitigated and utter disaster in BB10. BlackBerry is either unwilling or simply unable to fix it. I'm leaning towards unable at this point.

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Your posts are always so helpful and constructive

Posted via CB10 from my Z30

[mikesz10]

I'm talking about the pics... when you a contact on bbm they have a pic, so when you open your contacts folder their bbm pic is beside their name or when they call their pic shows up. however I have some contacts where their pics don't show up

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[MiSsY_]

I'm talking about the pics... when you a contact on bbm they have a pic, so when you open your contacts folder their bbm pic is beside their name or when they call their pic shows up. however I have some contacts where their pics don't show up

Posted via CB10

I understand what you are talking about. But again the BBM contact and the Phone contact need to be linked in the contacts app for that picture to be associated with the phone contact.
I would guess that ones where it is already appearing are either already linked or had a display pic saved with the contact and came when you restored.
If you haven't set any image for that person from the contacts app, there would be no image to display.
Once the contacts have been linked it will use the first image available to display for the contact, if you have more then one of the contacts accounts linked together eg. BBM and FB, you will have the option to chose to use the BBM display pic or the FB profile pic, as the contacts pic in the contacts app.
If they added their mobile number on FB and you allowed FB to connect to your contacts, if a mobile number matches one on FB, it will automatically populate the contact with their info.
So like I said, if you haven't already done it, open your contacts app, toggle all accounts to on and link the relevant contacts together.


Posted via CB10 from my Z30

[habibvalil]

Linking doesn't work well sometimes. Sometimes I edit a contact which has some links and tap on Save, and nothing happens. Sometimes I notice that a contact's photo is gone! All happen with contacts who own one or more links.
I agree that contacts app in bb10 has major bugs.

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[niss63]

I understand what you are talking about. But again the BBM contact and the Phone contact need to be linked in the contacts app for that picture to be associated with the phone contact.
I would guess that ones where it is already appearing are either already linked or had a display pic saved with the contact and came when you restored.
If you haven't set any image for that person from the contacts app, there would be no image to display.
Once the contacts have been linked it will use the first image available to display for the contact, if you have more then one of the contacts accounts linked together eg. BBM and FB, you will have the option to chose to use the BBM display pic or the FB profile pic, as the contacts pic in the contacts app.
If they added their mobile number on FB and you allowed FB to connect to your contacts, if a mobile number matches one on FB, it will automatically populate the contact with their info.
So like I said, if you haven't already done it, open your contacts app, toggle all accounts to on and link the relevant contacts together.


Posted via CB10 from my Z30

Already performed all of those steps - still doesn't work. Agree with Benjamin - contacts are a disaster.

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[MiSsY_]

Linking doesn't work well sometimes. Sometimes I edit a contact which has some links and tap on Save, and nothing happens. Sometimes I notice that a contact's photo is gone! All happen with contacts who own one or more links.
I agree that contacts app in bb10 has major bugs.

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Sometimes it takes a bit of time for it to update correctly, sometimes it doesn't seem to change at all.
I noticed I had more problems with contacts on my Z10 then on my Z30, both running the same OS, I have all my contacts linked.
I've actually been wondering if restoring the contacts from a previous BB10 device hasn't actually made it more stable. Also I've been using FireChest to back up and restore, so maybe something there as well.
What I did on my Z10 to resolve it was unlink the contact, edit that contact saved to the phone or sim and then relinked them, it helped 9/10 times.
Never claimed the contacts app never had bugs, just trying to help you guys potentially solve issues you are facing, it can't hurt to try

Posted via CB10 from my Z30

[mikesz10]

Contacts disaster. . . Agreed

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[mikesz10]

Discovered if you unlink the contacts the pic will show up beside the contact name but if I link them the pic disappears...

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[oystersourced]

I had this problem with Twitter images, I had to re-install the app to resolve the issue.

At first I did not believe a reinstall had resolved the issue but over the period of an hour or so they all re-populated.

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[habibvalil]

I had this problem with Twitter images, I had to re-install the app to resolve the issue.

At first I did not believe a reinstall had resolved the issue but over the period of an hour or so they all re-populated.

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How do you re-install an app like Contacts? They come with phone and you can't not remove or install them!
Are you talking about bb10?

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[niss63]

How do you re-install an app like Contacts? They come with phone and you can't not remove or install them!
Are you talking about bb10?

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I'm guessing he reinstalled the twitter app.

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[habibvalil]

I'm guessing he reinstalled the twitter app.

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Lol. Yes you are right! How silly of me )

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[oystersourced]

Yes Twitter! *chuckles*

It's possible to reinstall BBM too isn't it.

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[niss63]

Yes Twitter! *chuckles*

It's possible to reinstall BBM too isn't it.

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Yes.

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