1. leticeberry's Avatar
    After updating my phone with yesterday, I cannot receive or make calls. When I try to make a call I get the error message "The 'Cellular' phone line is not available. Choose a different phone line and try your call again."

    Also, I cannot listen to my music or watch my videos. I get a message saying the the media file format is unsupported. I've been listening to my music every day until today I noticed I can't listen anymore.

    So I have those two problems after updating and have no idea how to fix them.

    I tried rebooting, my computer, my phone. I even tried reloading the OS, but now Sachesi can't find a USB connection, even though my phone is connected to my computer and to BB Link.

    I tried getting answers through other threads, but none of the solutions I saw posted worked for me or I got no response at all.

    Thanks in advance for your help.
    02-25-14 11:21 AM
  2. zocster's Avatar
    How to reload your BlackBerry 10 smartphone operating system | CrackBerry.com you could try using this?

    What operating system is on your PC?
    02-25-14 11:27 AM
  3. leticeberry's Avatar
    Windows 7 professional, both at work and at home.
    02-25-14 01:01 PM
  4. leticeberry's Avatar
    Thank you so much. That worked.
    zocster likes this.
    02-27-14 10:02 AM

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