1. slam54's Avatar
    Just got a new BlackBerry Z10, lost my previous one. Which was running on 10.2. My current version is Z10STL100-1/ I have tried to check for updates through wifi, BlackBerry Link and Sachesi, it still takes me to the same software version. Now the problem is I can't restore all my data from the old device because of different versions.

    Please help. M in South Africa, on Cell C. STL100-1,

    Posted via CB10
    01-27-14 01:43 AM
  2. guygardner73's Avatar
    You've got a couple of options, you can put a sim in your phone (if it is unlocked) from a different carrier (that also uses your model of Z10) and update over WiFi or simply search these forums for the appropriate autoloader. The second option is probably the fastest and most hassle free. In future, I recommend using Firechest to backup your data to prevent this happening again, you can find it in BlackBerry World. With firechest you are effectively free to restore from any os version to the one on your phone.

    Z10STL100-2/ O2 UK
    01-27-14 02:53 AM
  3. homer1475's Avatar
    OP, search the forums for the appropriate autoloader for the OS and the stl100-1 variant you want to load. Download the autoloader, plug in device to PC, run autoloader, restore data. Couldn't be any simpler.

    Only problem I have with firechest is it doesn't backup app data or settings(Not that i personally care since I always do a fresh instal with no backups). I prefer standalone apps for each thing I want to backup(sms backup for txt messages, ContactX for contacts, Link(shudder!!) for app data and settings, etc, etc).

    To each their own though when suggesting what apps to use for backups.
    01-27-14 05:23 AM
  4. slam54's Avatar
    Thanks guys, I put in a sim from a different network provider, managed to update to Z10STL100-1/, will try out the other back up methods for the future

    Posted via CB10
    01-27-14 07:13 AM

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