1. alshizawi's Avatar
    Hi every one ..

    I had a problem with my Z10 and thanks god that i have a backup of my phone ..

    And now after i had received a new Z10 .. i can't restore my backup to it !!
    It says that my phone OS is newer than the backup OS ,,

    How may i restore my backup ?!!
    I have very important files at this backup ..

    Hope you can help

    Thanks
    01-14-14 01:20 PM
  2. diegonei's Avatar
    Welcome to the forums!

    What carrier are you on? And do you have any idea what OS you have when you made the backup?

    If you can tell, we'll point you to the proper autoloader for that OS and after you downgrade, you'll be able to load your backup without issue.
    01-14-14 01:26 PM
  3. alshizawi's Avatar
    Thanks buddy

    I am on DU which is ( Emirates Integrated Telecommunications Company ) ..
    I believe it is the last version , which is before the current one .. it is 10.2.0.XX and the OS version on my new Z10 now is 10.2.0.415
    01-14-14 01:36 PM
  4. diegonei's Avatar
    Thanks buddy

    I am on DU which is ( Emirates Integrated Telecommunications Company ) ..
    I believe it is the last version , which is before the current one .. it is 10.2.0.XX and the OS version on my new Z10 now is 10.2.0.415
    DU's latest for the Z10 is 10.2.0.1803 + Radio: 10.2.0.1804 (10.2.0.429)

    10.2.0.415 is 10.2.0.1767. So all we have to do now is find you that OS, you downgrade, reload and update back.
    Here you go:
    Leaked OS 10.2.0.1767 for BlackBerry 10 devices
    ghundiraj likes this.
    01-14-14 04:22 PM
  5. FF22's Avatar
    There MIGHT be another workaround. If I recall, Darcy's Tools could tweak some file or tag in the backup file that allows the backup to restore to what I'd call an UNLIKE OS. But I don't know any details.
    diegonei likes this.
    01-14-14 10:19 PM
  6. Gearheadaddy's Avatar
    Don't restore from previous os. New data doesn't play well with old data. You are asking for trouble.

    Trusted Member Genius
    01-15-14 02:18 AM

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