[jeannedoe]

Hi,
I created 2 voice files ( .m4a format ) today. The first interview does not play at all and the second does (like a charm). I've always used my Z10 for interviews and it is the first time I encounter a problem with it.
The error message is : The file contains an unsupported media format.
I recorded this file with my own phone!

So far, I tried:
- to play it on my phone
- to play it on VLC after downloading the file on my computer (can't)
- to convert the file to another format (can't)

There is about 18MB of recording. So the file still exist.

This is VERY URGENT. I am a journalist (volunteer) for a free newspaper and this interview was with a little known non-profit organization and it would be really sad not to write about them.

Thanks for your help!

[FF22]

It sounds as if you have tried the obvious things. Maybe try renaming it? Copy to computer and back again. This will bump the topic up.

[obaquerizo]

Have you reboot your device, to see if that help you at first

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