1. Badr Bendani's Avatar
    After my recent update of the 10.2.0.424 OS, everything on my z10 is intact except for the face I can't open the call log or make a call!! The handset icon is darker than the search and camera icon and it won't open!
    Can't make call on my Z10 HELP PLEASE!!!!!-img_00000001.png

    Posted via CB10
    01-13-14 09:39 AM
  2. jaydee5799's Avatar
    Hi and welcome. You obviously need to reload the OS.
    There is no reason for the phone not to work. Bad load. Reload.
    If you loaded the official, you need to call your carrier.
    If you want to try a leak, you will be able to do it yourself by downloading the file and using autoloader to copy it to your phone.
    01-13-14 09:46 AM
  3. Badr Bendani's Avatar
    How do I reload? Thanks a lot!

    Posted via CB10
    01-13-14 09:54 AM
  4. Tsaishen's Avatar
    I had that happen to me with that OS version after the network upgrade.

    It started happening to me several days after the upgrade.

    My wife's Z10 is functioning fine with that OS but she's not a heavy user like me.

    The sporadic lack of calling ticked me off simply because of emergency type situations where need that phone to work.

    In my case I updated to 10.2.1.1055 OS Leak and it's been great with no hiccups.

    I would reload like the other post stated.

    Posted via CB10
    Badr Bendani likes this.
    01-13-14 09:56 AM
  5. Badr Bendani's Avatar
    Thanks for your help.But I'm new to blackberry and would like to know how to reload. Thanks!

    Posted via CB10
    01-13-14 10:12 AM
  6. bobshine's Avatar
    Thanks for your help.But I'm new to blackberry and would like to know how to reload. Thanks!

    Posted via CB10
    You just need to plug it into your computer, run BlackBerry Link and there will be an option to reload the OS. Same process to reload than with any other OS

    Posted via CB10
    01-13-14 10:13 AM

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