1. Lynda9111's Avatar
    Hi, I just got the Blackberry Z10 yesterday and it came straight out the box, but when I make a call / receive a call, I cannot be heard unless I put the phone on speaker phone. I have rebooted, taken battery out for a few minutes etc. but nothing seems to help. How can I tell whether the device is faulty?
    05-08-13 07:50 AM
  2. Alain_A's Avatar
    was a 800 number you were calling?
    05-08-13 08:24 AM
  3. Alain_A's Avatar
    if it does that to many different number in your list

    then the hardware or sofware could be faulty.

    I would go back to where you bought it from for an exchange
    05-08-13 08:27 AM
  4. Alain_A's Avatar
    from time to time my phone does that but not to often
    when that happen I hang up and call the number again.
    and sometimes had to recall like 3 to 4 time before I can be heard. At one point it was doing that to me always on the same 800 number from the company I was working for but if I was calling the non 800 it was fine

    there is an upcoming (few weeks) update that will make the phone better
    05-08-13 08:33 AM
  5. RazzBerry's Avatar
    Make sure you are not inadvertently hitting mute and if you're sure this is not the issue, then I would go immediately back to the carrier you purchased from with this unit.
    05-08-13 09:02 AM

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