1. Telly Tell's Avatar
    Hi all,
    So yesterday I installed the latest leak and when I was finished I restored my device from the backup file I had made.
    Now, all of my accounts are working and I was able to retrieve all information, except for BBM. When I try to restore BBM it says that I am signed in with my correct Blackberry ID but then when I select restore using email, it says that My account is invalid. It also gives you the option to select your pin instead of an email account and when I try that I get "temporary server error".
    Someone please help me get my account working again!
    01-23-14 07:35 AM
  2. FF22's Avatar
    BBM usually restores when you enter the same bbid since bbm is tied to your bbid. It is not part of any backup.
    01-23-14 08:32 PM
  3. Telly Tell's Avatar
    I haven't changed my BB id so i don't know what's going on. Thanks for your help!
    01-24-14 02:00 PM
  4. Bdot-1's Avatar
    I'm having the same problem.. this thread came up when I searched for a solution. Anyone else figure out what's going on?

    Posted by a leaky CB10.1
    01-26-14 09:38 PM
  5. dtan0914's Avatar
    I have the same issue as well! Any help?
    01-26-14 10:13 PM
  6. anon721037's Avatar
    Hey try a hard reset by holding the volume up and down buttons until you see the blue loading icon.

    Posted from my Z30
    01-26-14 10:21 PM
  7. Bdot-1's Avatar
    No luck.. I'm sure we all tried a hard reset

    Posted by a leaky CB10.1
    01-27-14 06:47 AM
  8. anon721037's Avatar
    So did you do a wipe before or after the autoloader.

    Posted with the almighty Z30 using and the 1926 radio
    01-27-14 08:19 AM
  9. dtan0914's Avatar
    I fixed mine, and it was simply because my BB ID wasn't logged into my BB Link software.
    01-28-14 03:11 AM
  10. Telly Tell's Avatar
    interesting... I did a device wipe before I used my autoloader and I think that's where I'm running into problems. I've tried doing a security wipe and I still can't restore BBM
    01-28-14 07:15 AM
  11. anon721037's Avatar
    Reload the software and don't do a wipe.

    Posted with the almighty Z30 using and the 1926 radio
    01-28-14 09:55 AM

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