1. jsmenard1's Avatar
    Hi all,

    I'm having a pretty big problem with my my Z10. This is really the first issue I've had with it since I bought it last March.

    Anyway, when I attempt to use a credit card to purchase an app, the Purchase button is grayed out. It tells me the purchase cannot be made and to base an alternate form of payment.

    If I try to use PayPal, the Purchase button works, but it gives me an error that says:
    "The purchase could not he completed. Your transaction has not been processed. Please try again later or choose an alternate method of payment to continue. (AW589009c).

    Anyone know if there is anything that can be done to fix this short of a reinstall of the OS?

    Posted via CB10
    02-27-14 10:02 AM
  2. Alfredofid's Avatar
    I have charge made to T M bill

    Proudly posted by an Essex Lad with Z10
    02-27-14 10:04 AM
  3. jsmenard1's Avatar
    I'm sorry I don't follow.

    Posted via CB10
    02-27-14 10:14 AM
  4. blueyestm's Avatar
    He just has his purchases charged to his T-Mobile cell phone account.

    Have you set up the default payment in the settings by chance? Not sure if this might cause an issue or not but it is always good to check and/or have you logged into your bbappworld account online to see if you could add a card in the payment area?
    NinjaB likes this.
    02-27-14 10:39 AM
  5. jsmenard1's Avatar
    It worked!!!!!!!!

    I had all my payment info in there, even designated as preferred method. I reentered it online and now it works.

    I have an open ticket with BlackBerry to have them wipe my device. Thank GOD I don't have to do that now. You've saved me a lot of work.

    Thank you thank you thank you!!!!!

    Posted via CB10
    NinjaB likes this.
    02-27-14 12:04 PM
  6. blueyestm's Avatar

    02-27-14 12:36 PM

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