1. ricsan's Avatar
    Hi,

    I just got my bb z10 yesterday here in the Philippines and I cannot install the blackberry link on my Mac. It says "installation failed" at the end of the process. This is frustrating for me. I was not also able to install the blackberry desktop software for my bb 9900 after giving me the same "installation failed" message. I need help. My Mac is running version 10.8.2. Thanks.
    03-22-13 08:38 PM
  2. pels_17's Avatar
    Pinoy here, I'm here in the US. I'm using a Mac too and was able to download blackberry link without a problem.

    Posted via CB10
    03-22-13 08:45 PM
  3. ricsan's Avatar
    I really can't figure it out. I had the same problem with the desktop manager for the 9900.

    Posted via CB10
    03-23-13 11:04 PM
  4. oldmanjenkins's Avatar
    Was able to Install on my mac book here in the US as well who a problem.

    Posted via CB10
    03-23-13 11:20 PM
  5. zippy88's Avatar
    Make a new user profile on your mac. This can correct issues with the Windows and Mac software. A lot of the variables and settings the product needs are user specific. A new user gives a blank slate for the software to install on.


    If this fixes your problem, there is something wrong with your old user account.

    Posted via CB10
    03-23-13 11:41 PM
  6. ricsan's Avatar
    I just did that. same error message.
    03-24-13 04:46 AM
  7. Core_Frequency's Avatar
    Did you try to re download it? Could be a problem with the download

    What version of OSX are you using?

    Link installed without problems for on 10.8.3 on my retina mac book pro

    Posted via CB10
    Last edited by Core_Frequency; 03-24-13 at 06:05 AM.
    03-24-13 05:06 AM
  8. 1Criz's Avatar
    I found that sloppily written applications (usually games) have problems get installed or properly running if you install them under user account. They only work under admin account. Could this be relevant to your situation?

    Posted via CB10
    03-24-13 05:14 AM
  9. FBA's Avatar
    I installed it to my MAC on OS X 10.8.2 with no issue...and it works too, unlike BB LInk on my PC. Not sure why you're having an issue installing it on your MAC, but it's a big pile of crap and very poorly written, so it does not surprise me that you're having issues installing the product.
    03-24-13 06:51 AM
  10. ricsan's Avatar
    Did you try to re download it? Could be a problem with the download

    What version of OSX are you using?

    Link installed without problems for on 10.8.3 on my retina mac book pro

    Posted via CB10
    I am using version 10.8.2.
    03-24-13 10:01 AM
  11. ricsan's Avatar
    I am using version 10.8.2
    03-24-13 10:01 AM
  12. ricsan's Avatar
    I have searched all over the net for a solution. I found 1 who had the same problem as I do and he posted it in a forum abt 3 weeks ago but no solution was given. I tried installing it from my z10, downloading it from the bb site, checking and verifying my hd. Setting up a new profile on my Mac to have a clean slate but all failed.
    03-24-13 10:07 AM
  13. theclipart's Avatar
    i had SERIOUS issues installing it on my mac. 10.8.3. it not only froze my computer, i had to install it abt 5 times for it to work. probably restarted the comp about that many times too. but now its working flawlessly.
    03-24-13 10:10 AM
  14. ricsan's Avatar
    I'll upgrade to 10.8.3. Let's see what happens.
    03-24-13 10:12 AM
  15. ricsan's Avatar
    i had SERIOUS issues installing it on my mac. 10.8.3. it not only froze my computer, i had to install it abt 5 times for it to work. probably restarted the comp about that many times too. but now its working flawlessly.
    03-24-13 10:13 AM
  16. ricsan's Avatar
    Did it work on version 10.8.2?
    03-24-13 10:16 AM
  17. zz2115's Avatar
    I had the same issue with BB Link v1.2.0.17 on Mac 10.8.5. Tried different approached suggested here, but none of them worked. Did you finally figure it out? Thanks!
    12-11-13 01:25 PM

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