1. wonderfullmind's Avatar
    i have updated my blackberry z10 but the result now when i call someone i cannot hear him so could someone help me with it .
    06-26-15 01:55 PM
  2. dehdude's Avatar
    Does it work on speaker phone? Test with other callers, was the issue on the peers end?
    Does sound come out of the headset from any other apps such as BBM Voice, Skype or Viber?
    Hard reset holding volume keys, or remove battery.
    Try cleaning the headphone Jack with rubbing alcohol and toothpick (isopropyl) make sure phone is OFF for a bit until it dries.
    Reload the OS or manually update radio files?
    06-26-15 02:18 PM

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