1. crazeee4u's Avatar
    My camera was working fine July 16th around 4pm, but by midnight that day, it stopped focusing. It's happened before but I don't remember what I did to fix it. I tried restarting my phone a few times, as well as a hard reset. I'm running OS 10.2.1.3247 which was straight from my provider.

    Is there anything else that I can try before wiping my phone?
    07-18-14 12:54 PM
  2. pttptppt's Avatar
    Make sure you're using the back camera because the front one doesn't have focus

    Posted via CB10
    07-18-14 01:04 PM
  3. crazeee4u's Avatar
    It's the back camera I'm talking about.

    Posted via CB10
    07-18-14 01:14 PM
  4. BlackBerry USA's Avatar
    Clean your lense?

    Posted via CB10
    07-18-14 02:28 PM
  5. crazeee4u's Avatar
    so I factory reset my phone and it's still not focusing. I'm guessing it's a hardware issue. It doesn't seem like my camera is cracked though.
    When I open the camera app, the image is very grainy. Is there a way to replace my camera? I highly doubt Rogers would be any help.
    07-21-14 01:33 AM
  6. FF22's Avatar
    I believe people have discussed replacing the camera. I don't recall if it is complex or hard or it other components in that area are "attached" to it.

    Are you beyond warranty?
    07-21-14 08:50 AM
  7. bintheredundat's Avatar
    Just noticed I'm having the same issue lately. More visible with close up pictures that aren't focusing. All showing up blurred. What a pain

    Posted via CB10
    07-21-14 09:09 AM
  8. bluetroll's Avatar
    my gf's z10 focus is toast too. we've had it since launch day.

    i was wondering why the photos she's been taking a past few weeks were so blurry....

    i ordered a new camera off ebay for $15. It should arrive next week.

    I'll keep you guys posted.
    08-29-14 03:05 PM
  9. mkdp1's Avatar
    Bluetroll please do let's us know. I just received my Z10 it has focus issues. What camera did you purchase?

    Posted via CB10
    08-29-14 04:44 PM
  10. Richard Buckley's Avatar
    Make sure your lens is clean. The film that builds up there will act like the gell we used to smear on lenses to get a soft focus effect.

    Posted via CB10
    FF22 likes this.
    08-29-14 05:11 PM
  11. Alan's Avatar
    My close up focus stopped working about two months ago. The distance focus is fine. It's quite annoying. I've had my z10 since launch.

    Posted via CB10
    08-29-14 05:31 PM
  12. FF22's Avatar
    Make sure your lens is clean. The film that builds up there will act like the gell we used to smear on lenses to get a soft focus effect.

    Posted via CB10
    It is sad how dusty/linty our pockets are. Occasionally I look at the lens area and it is as you describe it.
    08-29-14 05:42 PM
  13. mmcclure0453's Avatar
    I had this problem with an iPhone of mine years ago. I looked on the Internet for a fix (because they can't lie on the Internet) and found something that sounded crazy but it actually worked. It said to hold the phone flat above a table or similar surface about 2 inches and let it drop. I hesitantly did it and then tried my camera again. Amazingly it was once again focusing. Not sure if something was stuck or what but it worked. Am I advising trying this on your Z10.......? You decide. My reasoning for trying it was that nothing else worked and a 2" drop was less than previous falls the phone had taken. Purely your decision. Hope whatever you do to fix it works. Good luck.

    Verizon Z10 STL100-4 10.2.1.3253
    08-29-14 06:52 PM
  14. bluetroll's Avatar
    Bluetroll please do let's us know. I just received my Z10 it has focus issues. What camera did you purchase?

    Posted via CB10
    Will do.

    I'm thinking that the auto focus motor is toast.

    Posted via CB10
    08-29-14 07:28 PM
  15. bluetroll's Avatar
    I just installed the new camera.

    It's focusing again. So the issue was a defective camera module.

    solution for me was replacing with a new camera.
    FF22 likes this.
    09-05-14 06:05 PM
  16. bluetroll's Avatar
    so I factory reset my phone and it's still not focusing. I'm guessing it's a hardware issue. It doesn't seem like my camera is cracked though.
    When I open the camera app, the image is very grainy. Is there a way to replace my camera? I highly doubt Rogers would be any help.
    it's actually quite easy to replace the camera yourself.

    follow this:
    https://www.ifixit.com/Teardown/Blac...Teardown/13445

    all you need is a t4 torx and a flathead screwdriver.
    FF22 and crazeee4u like this.
    09-06-14 06:27 PM

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