10-15-13 06:09 PM
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  1. RealRichLRead's Avatar
    RealRichLRead
    Hi all! The sensor on my Z10 seems to have stopped working - meaning when I put the phone against my ear during a call, the screen will still light up, not recognizing that my ear is against the phone, and sometimes cuts off because my ear has pressed 'End Call'!!!

    I've taken it into a phone shop and they haven't been able to repair this - just wondering if there are any fixes/solutions out there for this??

    Cheers all!!!

    Posted via CB10
    10-15-13 04:23 AM
  2. pkcable's Avatar
    pkcable
    What OS version are you using? Perhaps this is a bug?
    10-15-13 08:05 AM
  3. FF22's Avatar
    FF22
    Ambassador
    Can you try another phone? Ask to try a working phone. It that one works, ask for a repair/replacement.
    10-15-13 09:50 AM
  4. badguy272's Avatar
    badguy272
    You can download the blackberry virtual expert from BlackBerry World and run tests on your phone to determine the cause.

    Posted via CB10
    10-15-13 11:24 AM
  5. TTQ225's Avatar
    TTQ225
    Originally Posted by badguy272
    You can download the blackberry virtual expert from BlackBerry World and run tests on your phone to determine the cause.

    Posted via CB10
    This is correct. The BBVE will not fix the problem but it does check the sensor and will confirm if it is faulty.

    Posted via CB10
    10-15-13 11:45 AM
  6. RealRichLRead's Avatar
    RealRichLRead
    Hi all - using version 10.1, and tried BBV app and says 'sensor not recognized?' - must be a hardware issue??

    Posted via CB10
    10-15-13 11:58 AM
  7. Bdot-1's Avatar
    Bdot-1
    Very rare but yes, probably hardware. I would try reinstalling the OS first just in case

    Posted via CB10
    10-15-13 12:40 PM
  8. curvezzz's Avatar
    curvezzz
    I have had issues with my screen protector in the past.

    AT&T Z10
    10-15-13 06:09 PM
« link to 10.1 os | Problem sending and receiving MMS. »

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