-
Now, if it doesn't show up in a screenshot, the OP should find a decent digital camera somewhere and take a picture of the screen and post it here so everyone can see what LCD burn-in looks like. ;-)Omnitech likes this.04-28-13 09:31 PMLike 1 - BrantaRetired Network Mod
The screenshot (press both volume buttons) takes it's picture from the image being rendered to the screen, rather than what is actually displayed. If the screen is half failed (physically broken) the screenshot will still show the full image. To get a picture of a physical screen defect requires an external camera pointed at the screen.
1. Software cause - the ghost image is actually being pushed to the screen by the OS for some reason (bug or operator error like seeing a wallpaper). A screenshot will show the anomaly because it is in the rendered image. The anomaly will probably rotate with the rendered screen (or disappear) when the phone switched between landscape and portrait.
2. Physical screen defect - the screen is not correctly displaying the image being rendered to it. The internal screenshot will show a normal screen, but an external camera pointed at the screen will show the defected image. The anomaly would be expected to retain the same position on screen when shifting between landscape and portrait.
This should provide an easy way to distinguish between the two possible causes for the OP's report. If an image captured by screenshot shows the problem it is something software (settings?) driven, and a hardware defect is unlikely. In this case changing the hardware will only "fix" the problem because a new device will be back at factory default settings.
Giving the OP the benefit of the doubt and discounting hallucination or deliberate lies and FUD as some have suggested, the OP reports (1) above. For a probable software cause my suggestion would be to restore all default settings, or simply backup and reload the OS back to factory condition. No Way would I want to accept a refurb and trashed warranty on a nearly new phone for something which wasn't caused by a physical defect.RazzBerry likes this.04-29-13 03:01 AMLike 1 - This fits with what I've been hearing. The BBRY CS guy in KW mentioned another carrier that might take a different approach.04-29-13 03:24 AMLike 0
- IMO you are wrong. Very wrong. Consider how the screenshot works, and the two possible mechanisms to see a ghosted image visible on the screen.
The screenshot (press both volume buttons) takes it's picture from the image being rendered to the screen, rather than what is actually displayed. If the screen is half failed (physically broken) the screenshot will still show the full image. To get a picture of a physical screen defect requires an external camera pointed at the screen.
1. Software cause - the ghost image is actually being pushed to the screen by the OS for some reason (bug or operator error like seeing a wallpaper). A screenshot will show the anomaly because it is in the rendered image. The anomaly will probably rotate with the rendered screen (or disappear) when the phone switched between landscape and portrait.
2. Physical screen defect - the screen is not correctly displaying the image being rendered to it. The internal screenshot will show a normal screen, but an external camera pointed at the screen will show the defected image. The anomaly would be expected to retain the same position on screen when shifting between landscape and portrait.
This should provide an easy way to distinguish between the two possible causes for the OP's report. If an image captured by screenshot shows the problem it is something software (settings?) driven, and a hardware defect is unlikely. In this case changing the hardware will only "fix" the problem because a new device will be back at factory default settings.
Giving the OP the benefit of the doubt and discounting hallucination or deliberate lies and FUD as some have suggested, the OP reports (1) above. For a probable software cause my suggestion would be to restore all default settings, or simply backup and reload the OS back to factory condition. No Way would I want to accept a refurb and trashed warranty on a nearly new phone for something which wasn't caused by a physical defect.
Posted via CB1004-29-13 05:46 AMLike 0 -
Are you overlooking the fact that the device supports a "wallpaper" image as a background there? If the OP is running an app which replaces the wallpaper (and actually he said he is) then wouldn't it be reasonable to suspect that app might be involved in this?
If you're aware of all that, and are just saying software couldn't result in *image persistence* per the usual definition, then of course you're correct.
Anyway, a simple screenshot answers the entire question of what's causing this... too easy not to just do it and report back. OP?04-29-13 08:04 AMLike 0 - Yes, this is a result of BBRY's warranty policy, which kind of leaves people at the mercy of the 'point of sale entity'.
The weird thing is that you buy a phone with a one-year warranty, 2 months later it goes down and you get a refurbished replacement... with a 90 day warranty! I believe this is how it works, please correct me if I'm wrong. Your one-year warranty basically goes poof.
Posted via CB1004-29-13 08:09 AMLike 0 - You're saying you can't picture any scenario in which software could result in a back button appearing onscreen on the home page all the time?
Are you overlooking the fact that the device supports a "wallpaper" image as a background there? If the OP is running an app which replaces the wallpaper (and actually he said he is) then wouldn't it be reasonable to suspect that app might be involved in this?
If you're aware of all that, and are just saying software couldn't result in *image persistence* per the usual definition, then of course you're correct.
Anyway, a simple screenshot answers the entire question of what's causing this... too easy not to just do it and report back. OP?04-29-13 08:19 AMLike 0 - Instead of giving people ideas in how to inaccurately create a burned in image, why don't we have the OP update us with a screenshot, picture of his screen, and an update on his discussion with Rogers (most important).
I'm giving the OP the benefit of the doubt.
Posted via CB10 on my Zed1004-29-13 09:11 AMLike 0 - 04-29-13 12:05 PMLike 2
- Sorry to create such a stir on here guys. It was a simple oversight on my part and was from a screen shot that I used as my background, and not burned in on the home screen. I do apologize for creating an uproar. And no, I am not a liar, as one poster so eloquently put it...just glad I woke up and realized this before I went or Rogers! lol.
Again sorry for the irrelevant post as it was a stupid oversight on my part...Please forgive me and don't banish me from your forums as one day I may actually need your help with a real issue!
Posted via CB1005-01-13 06:20 AMLike 2 - I for one am just glad that you got your issue resolved. Your thread will help others if they experience the same thing.05-01-13 06:34 AMLike 0
-
- Even if that's true, it doesn't change the fact that because of BBRY's weird (non) approach to warranty, which is the opposite of premium hardware makers like Apple, Lenovo, Google (Nexus), Avalon, Digidesign and many others, you could end up with a refurb 90 days after purchasing a new unit. I for one would not be happy. If my nice new unit is defective I want a brand new one, not a refurb.05-04-13 04:49 AMLike 0
- OmnitechDragon SlayerEven if that's true, it doesn't change the fact that because of BBRY's weird (non) approach to warranty, which is the opposite of premium hardware makers like Apple, Lenovo, Google (Nexus), Avalon, Digidesign and many others, you could end up with a refurb 90 days after purchasing a new unit. I for one would not be happy. If my nice new unit is defective I want a brand new one, not a refurb.
The main problem is that the mobile phone/cellular industry is unique in the way that (at least in many countries) the primary retailer of the devices are the service providers themselves, and the devices are useless without said service. In the USA, it is now more or less illegal to unlock a locked cellular device.
Companies like Lenovo (except in certain Asian countries), Avalon, Digidesign etc do not participate in that industry, and have a very different business model.05-04-13 04:57 PMLike 0 - Sorry to create such a stir on here guys. It was a simple oversight on my part and was from a screen shot that I used as my background, and not burned in on the home screen. I do apologize for creating an uproar. And no, I am not a liar, as one poster so eloquently put it...just glad I woke up and realized this before I went or Rogers! lol.
Again sorry for the irrelevant post as it was a stupid oversight on my part...Please forgive me and don't banish me from your forums as one day I may actually need your help with a real issue!
Posted via CB1005-04-13 05:00 PMLike 0 - The main problem is that the mobile phone/cellular industry is unique in the way that (at least in many countries) the primary retailer of the devices are the service providers themselves, and the devices are useless without said service. In the USA, it is now more or less illegal to unlock a locked cellular device without carrier approval.
Companies like Lenovo (except in certain Asian countries), Avalon, Digidesign etc do not participate in that industry, and have a very different business model.05-04-13 05:03 PMLike 0 -
- Sorry to create such a stir on here guys. It was a simple oversight on my part and was from a screen shot that I used as my background, and not burned in on the home screen. I do apologize for creating an uproar. And no, I am not a liar, as one poster so eloquently put it...just glad I woke up and realized this before I went or Rogers! lol.
Again sorry for the irrelevant post as it was a stupid oversight on my part...Please forgive me and don't banish me from your forums as one day I may actually need your help with a real issue!
Posted via CB10
Don't feel bad I went through the same thing till another CB'er pointed it out to me as well. Live and learn.
Posted via my Zee 1005-04-13 07:04 PMLike 0 - The main problem is that the mobile phone/cellular industry is unique in the way that (at least in many countries) the primary retailer of the devices are the service providers themselves, and the devices are useless without said service. In the USA, it is now more or less illegal to unlock a locked cellular device.
Companies like Lenovo (except in certain Asian countries), Avalon, Digidesign etc do not participate in that industry, and have a very different business model.
Digidesign's products are also sold through third-party retailers, but their functionality isn't dependent upon a service owned by that retailer. Still, they're useless without a host of other gear.
I stand by my statement that if I bought a brand new shiny phone for $600+ and 3 weeks in, it needed to be replaced because of a hardware issue, I would not be happy to get a refurb, no matter what the remaining warranty. That would never happen with any of the firms listed.Last edited by mset; 05-06-13 at 01:44 AM.
05-06-13 01:00 AMLike 0 - OmnitechDragon SlayerI understand the facts stated in the first para, but I'm unclear as to why it should matter. Apple and Google don't farm out their warranty support. Blackberry is a global company and let's face it, they could easily hire firms to do their warranty work in countries where they don't have a repair facility.
Digidesign's products are also sold through third-party retailers, but their functionality isn't dependent upon a service owned by that retailer. Still, they're useless without a host of other gear.
I stand by my statement that if I bought a brand new shiny phone for $600+ and 3 weeks in, it needed to be replaced because of a hardware issue, I would not be happy to get a refurb, no matter what the remaining warranty. That would never happen with any of the firms listed.
Not to be pedantic or anything, but not only do I know a fair amount about Pro Audio, I used to be in the retail biz for over 10 years, much of it in the audio business. I've also sold cellular phones, once upon a time. The business-model for the cellular industry is NOTHING like the standard retail business model. A Digidesign effects unit or effects pedal is not "useless" without any specific thing connected to it that you have to pay a monthly fee to make work, etc.
Yes, Apple and Google may have their own direct service, but those are very rich and very unique companies in the industry. There are hundreds of cellphone/smartphone vendors, and probably 95% of them (if not more) handle the warranties similiarly to how Blackberry does.05-06-13 01:26 PMLike 0
- Forum
- BlackBerry 10 Phones & OS
- BlackBerry Z10
Burned image on Z10 screen!!!
« I'm curious as to how many of you are getting ALOT of spam texts and sales calls
|
Z10's screen top layer coming off? »
Similar Threads
-
Symbol on Z10 Screen ?
By Mayur Saparia in forum BlackBerry Z10Replies: 5Last Post: 03-04-13, 12:36 PM -
New image on call screen
By OnTheRadio in forum BlackBerry Curve SeriesReplies: 5Last Post: 06-04-09, 10:42 AM -
Burn Mark on Home Screen? &
By kaishodan in forum BlackBerry Curve SeriesReplies: 1Last Post: 02-04-09, 12:07 PM -
Link to images on home screen
By siuc1996 in forum BlackBerry Curve SeriesReplies: 15Last Post: 01-12-09, 08:20 PM -
How To : Display contact images on welcome screen
By motionless in forum BlackBerry Curve SeriesReplies: 3Last Post: 07-29-08, 06:39 PM
LINK TO POST COPIED TO CLIPBOARD