1. studevil3's Avatar
    Hi everyone!
    I've got a Z10 recently and I've been in love with the handset. However the problem that bugs me is that during a call the one on the other end is not able to hear my voice. He can hear me on speaker mode and when I use the headphone. I've persuaded my two friends to buy the z10 and even they're facing the same issue. We've sent our device to the service center today and hope the issue gets sorted. I was wondering how many of the Z10 users are facing this same problem and what's causing this issue. Or is it particularly with the handsets in India.
    05-21-14 02:47 PM
  2. barohatoum's Avatar
    I had the same problem, but i thought because my son keeps putting my Z10 in his mouth and drooling all over it (he's 1 year old). To my surprise, today and after 3 weeks of waiting for them to repair it, i received and exchange unit.
    05-21-14 03:27 PM
  3. anon(3950127)'s Avatar
    How old are your unit? Could be just dust in the lower mic..

    Posted via CB10/O.S.
    05-21-14 03:49 PM
  4. barohatoum's Avatar
    Mine was a year old

    Posted via CB10
    05-21-14 10:10 PM
  5. studevil3's Avatar
    Mine is barely a month old. Got it on the 30th of April. I've searched on google as well and many of the z10 users are facing this issue.
    Hope they return my handset early.
    05-22-14 02:59 AM
  6. studevil3's Avatar
    I'm sure it wasn't the dust in mic. Because when I googled through the threads, found a weird solution for it. They advised to apply pressure on the back of the BB logo. Surprisingly it worked but wasn't a temporary solution. So returned them handset for repair . Lets see how it comes out.
    05-22-14 03:03 AM
  7. barohatoum's Avatar
    It couldnt be dust because on speaker mode and headset mode they use the same mic. Could it be a software glitch.

    Posted via CB10
    05-22-14 12:20 PM
  8. studevil3's Avatar
    That's what I thought. Now that you've got a exchanged unit, is it working fine without the mic issue?
    05-22-14 01:18 PM
  9. Koushik Yalavarthy's Avatar

    Posted via CB10
    05-22-14 03:00 PM
  10. studevil3's Avatar

    Posted via CB10
    05-23-14 12:55 PM
  11. barohatoum's Avatar
    That's what I thought. Now that you've got a exchanged unit, is it working fine without the mic issue?

    Posted via CB10
    06-01-14 05:54 PM
  12. vvlilmannvv's Avatar
    Had the same problem (mic didn't work on calls, even when using the speakerphone). All is good now that I upgraded to to the latest software release last week -
    06-02-14 09:57 AM

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