[Alain_A]

when I had my win 7 and plugged the Z10 I could see the device under computer or network............Since installing leaks I have lost that ability..(using win 8 now)....I have tried a bblink repair but it does says that I am missing the .msi package...........When phone connected to computer it says mounting but not showing then after a while it says connection error then reconnect back and forth....

I don't know where to look anymore..............even did a full uninstall of link and reinstall.....same result.....

Anyone out there ever had that problem before?????????????????

[BergerKing]

One question, are you using the original data cable? I also know some have had to reboot the computer to get it to work.

[bintheredundat]

Yes I have had this issue in the past. My solution was to open device manager ( if u don't know how let me/us know), and remove all instances if blackberry devices. Ie click and hit the delete button.

Once done successfully Windows should "see" your device as if it was the first time and load everything up. Perhaps with your os updates etc something got mixed up.


Posted via CB10 on my Z10 Oreo

[bintheredundat]

Try the last solution in this article.
http://www.pcworld.com/article/24604...n_windows.html



Posted via CB10 on my Z10 Oreo

[Alain_A]

yes I have the original cable............


no don't know how to open device manager......going to read the solution provided

[Alain_A]

ohhhhh big stuff in device manager..I got it open.............

[Alain_A]

Yes I have had this issue in the past. My solution was to open device manager ( if u don't know how let me/us know), and remove all instances if blackberry devices. Ie click and hit the delete button.

Once done successfully Windows should "see" your device as if it was the first time and load everything up. Perhaps with your os updates etc something got mixed up.


Posted via CB10 on my Z10 Oreo

what am I looking for in device manager???????? which is open

and I am in the article as well

[bintheredundat]

Devices. And then anywhere it lists blackberry.

Posted via CB10 on my Z10 Oreo

[squished18]

Sometimes the following helped me when my Z10 was not connecting:

Settings -> Storage and Access -> USB Connection -> change from Auto detect to Windows



Posted via CB10

[Alain_A]

Devices. And then anywhere it lists blackberry.

Posted via CB10 on my Z10 Oreo

it says blackberry in network adapter and Ports (COM7&LPT)

[Alain_A]

Sometimes the following helped me when my Z10 was not connecting:

Settings -> Storage and Access -> USB Connection -> change from Auto detect to Windows



Posted via CB10

did that doesn't work

[bintheredundat]

it says blackberry in network adapter and Ports (COM7&LPT)

One min. Sorry. Just booting my laptop to check it out.

Posted via CB10 on my Z10 Oreo

[Alain_A]

One min. Sorry. Just booting my laptop to check it out.

Posted via CB10 on my Z10 Oreo

not a problem

[nhanken]

I thought some members have posted having problems connecting their Z10 and Q10 to Win8 but Win7 works fine.

Posted via CB10

[bintheredundat]

Deleting under ports should do it. Delete them all. Then reconnect the device via usb

Posted via CB10 on my Z10 Oreo

[Alain_A]

Deleting under ports should do it. Delete them all. Then reconnect the device via usb

Posted via CB10 on my Z10 Oreo

I have 2 in there I cannot delete them just update, uninstall,disable!!!!!!!!!!!

[bintheredundat]

I have 2 in there I cannot delete them just update, uninstall,disable!!!!!!!!!!!

OK I just clicked and pressed delete. Uninstall should do the trick


Posted via CB10 on my Z10 Oreo

[Alain_A]

Deleting under ports should do it. Delete them all. Then reconnect the device via usb

Posted via CB10 on my Z10 Oreo

I am starting with disable and see..........done...........now plugged back device onto computer

[Alain_A]

Blackberry Device Manager says phone connected but not mounted..............

[bintheredundat]

Blackberry Device Manager says phone connected but not mounted..............

Try uninstalling instead if disabling.

Posted via CB10 on my Z10 Oreo

[Alain_A]

Try uninstalling instead if disabling.

Posted via CB10 on my Z10 Oreo

ok

[Alain_A]

done now it says in device manager that..........Wan Miniport (Network Monitor) #2...= not working properly

[Alain_A]

no changed....Blackberry Device Manager says connected and says internal and removable - volumes not mounted

I wonder int the device manager that miniport not working could be the problem

[bintheredundat]

K I'm reading up on this seems to be a win 8 issue. I'll post the link to fix the mini port yellow exclamation mark but a reboot of your system is needed.

What a pain but this process should get u back up and running.


Posted via CB10 on my Z10 Oreo

[bintheredundat]

no changed....Blackberry Device Manager says connected and says internal and removable - volumes not mounted

I wonder int the device manager that miniport not working could be the problem

Google searches seem to indicate the min port issue is a common problem.


Posted via CB10 on my Z10 Oreo