1. rickz97's Avatar
    Hi, im wondering if anybody have the same problem as me....
    I usually turn my BB Z10 off during the night and turn on when i woke up... The problem is the phone will heats up real bad(as bad as playing graphic intense game). It will consume a lot pf battery indeed and will not stop until i turn on airplane mode for 5 minutes and turn it back on. Its hot not on the battery but rather on the other side of the phone.
    Usually if i turned it off for about 5 min or more the heat problem will appear

    Im on the latest(not leak) OS i have that issue since i bought it, returned them because of the problem and got a new one with the same problem
    My Z10 has been updated for about 2 weeks by now....

    Model: Z10 STL 100-1
    Software Release:
    OS version:
    I got a good full bar 3G and EDGE signal
    Original battery
    Not changing any Micro SD
    NFC Off
    Bluetooth Off
    Wifi off
    Location service OFf
    Only 3G on
    Any one had the same problem or a permanent solution? Thanks
    03-19-14 08:01 AM
  2. rickz97's Avatar
    Also i dont even use(tocuh)the phone after turning it on... Yes it moght be receiving email bbm and etc but if i dont turn on airplane mode it will stays in heat up mode FOREVER....
    03-19-14 08:03 AM
  3. FF22's Avatar
    Have you done a restart. The version 1 should follow the second instruction:

    Try a restart:

    Press and HOLD both Vol Up/Down buttons. Keep holding while the screen goes fully black (ignore the screenshot), keep holding through the Black/White logo and when the Colored Logo shows up, release those buttons.

    If you have the STL100-1 variant the volume button reset method doesn't work. In that case, Press and HOLD the Power On Button until you see the LOGO as above
    03-19-14 09:15 AM
  4. rickz97's Avatar
    Done. It even got worsy mow each time i restart( both pressing and normal restart) will cause my phone to overheat when its back on
    03-20-14 04:41 AM
  5. jamesharmeling's Avatar
    When you turn it on, have you looked at the Device Monitor to see if something is churning in the background? See if there's an app that is "stuck on stupid"?

    I believe I've seen a few threads about this issue in the past and the solution was to reload the os and don't restore from backup. The idea is that there is a slight bit of "corruption" in the os that can be easily rectified with a fresh os load.

    Live it, love it, be it.....BB10
    FF22 likes this.
    03-20-14 05:12 AM
  6. Darth Wader's Avatar
    Go here and download Taskmanager from app world. Run it and it will show any apps running in the background (android apps are usually the culprit) then select kill all and your done.


    Posted via CB10
    FF22 likes this.
    03-20-14 06:09 AM
  7. rickz97's Avatar
    Reload the OS by using the desktop software or I can use autolpader hat clean wipe my z10 and also upgrade its os?
    Last edited by rickz97; 03-22-14 at 01:56 AM.
    03-21-14 10:06 PM
  8. RADEoN1337's Avatar
    03-21-14 10:20 PM
  9. rickz97's Avatar
    So my device is broken? I have replace it twice and have the same problem
    03-22-14 01:57 AM
  10. tushargkwd's Avatar
    I just had the same issue and hence I came onto the CB forum....
    I too have an STL100-1 and my phone restarted while in pocket. It was running fine an hour before... and heats up like crazy!!

    I have not been able to rectify the issue even with OS reloads... dont know what to do!

    Posted via CB10
    03-22-14 02:03 AM
  11. Rrak Tatva's Avatar
    Yes my BlackBerry Z10 too heats up even while using apps, I think blackberry should look into it.

    Posted via CB10
    03-22-14 02:44 AM
  12. rickz97's Avatar
    So should i returned the phone and get a new one?
    03-23-14 04:20 AM
  13. FF22's Avatar
    It does sound like hardware problem. Does Device Monitor show what is using the Battery and/or the CPU?

    Have you downloaded the free Task Manager and looked for what Android apps, if any, might be running? Are you in a low signal area for cell service - if the phone has to look for a cell signal it can use the battery faster.
    03-23-14 09:10 AM
  14. shotunz's Avatar
    I installed on my z10 and it solved the heating issue for me. Got the software from the forum..its a T-Mobile release.

    I used the autoloader option. You guys should try it out.

    Posted via CB10
    03-23-14 04:13 PM
  15. shotunz's Avatar
    Got it from forums.crackberry.com/blackberry-10-os-f269/t-mobile-os-10-2-1-2228-now-available-914584/

    Posted via CB10
    FF22 likes this.
    03-23-14 04:21 PM
  16. rickz97's Avatar
    Gonna try the tmobile OS... PIM was taking 50-70% CPU task...
    shotunz likes this.
    03-24-14 07:14 AM
  17. thenirvanian's Avatar
    Try setting the network to 3gn 2g.. the phone might be getting hotter searching for 3G only.

    Posted via my rocking Z10
    03-24-14 07:42 AM
  18. shotunz's Avatar
    Gonna try the tmobile OS... PIM was taking 50-70% CPU task...
    How did it go?

    Posted via CB10
    03-24-14 10:56 AM
  19. rickz97's Avatar
    Well after formatting it stops... And the next two days it starts again.... This time i only uses gmail twitter and FB for PIM. Usually i have 3 emails...
    03-27-14 09:07 AM
  20. boatguy158's Avatar
    Is this version still working well for you? I have had numerous issues with 10.2.2141 hot battery, PIM draining battery, and Link cal/contacts sync no longer works. Ready to try a new OS version, just want to make sure it is stable long term.
    04-09-14 02:00 PM

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