1. eilishms's Avatar

    I just purchased a Blackberry Z10 and have found some problems with emails.

    I know that the new Z10 does not support email recognition and that the server and handheld are to be
    "mirror" email accounts.

    However, when I delete emails from my handheld, they do not delete in my email. Sometimes, when I
    delete emails off my handheld, they are permanently deleted from my email.

    Why are my email accounts out of sync? Has anyone else run into this problem?
    05-08-13 05:01 PM
  2. tranquilo's Avatar
    In the hub tap the three dots on the bottom right and select refresh. This will flush out any pending activity. Why it's like that I don't know.
    05-08-13 05:35 PM
  3. eilishms's Avatar
    Alright, with my server and handheld with me, I had someone email me.

    I opened the email on my blackberry, read it, and when I manually clicked 'refresh', my email disappeared.
    When I looked onto my server, the email was still there and unread.

    It's frustrating as I cant read my emails on my phone without them disappearing.
    05-09-13 09:44 AM
  4. mvourlias's Avatar
    I agree with you. I have a Z10 which I think is great, easily the best Blackberry device I've ever owned. The email reconciliation that comes with the new BES 10 and Activesync doesn't work nearly as well as it did on the old BES 5 server. Nowhere close actually. I have many users complaining about it, me the BES administrator being one of them.
    05-09-13 10:34 AM

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