1. dragos l's Avatar
    Hi
    I have moved my SIM last week from Nexus 6P to my old Blackberry Z10 device; has worked well for 2-3 days (Calls, SMS, internet browsing) but now it's unusable - it display a white screen saying:

    .............

    "Device PIN Blocked"
    IMEI xxxxxxxxxx

    Unable to contact Blackberry service. Please contact service provider fro assistance.

    ...........

    Reboot does not help - get the same screen, can't use the phone.

    I got this phone from Blackberry (gift, worked for them a while ago) but did not use it in the past 2 years at least.

    I have checked with the provider and the phone it's not blacklisted; at this point I think it's a Blackberry ID issue.

    Any idea how this issue can be fixed?

    Thank you,

    Dragos.
    03-25-19 12:15 PM
  2. Bla1ze's Avatar
    No one can help you but BlackBerry. The PIN was blocked for whatever reason, presumably because it was an employee device at one point and they no longer know where it is.
    03-25-19 04:15 PM
  3. dragos l's Avatar
    Hi Bla1ze,
    Thank you for quick reply; I'm writing to Blackberry support and see where that goes.
    Regards,
    Dragos.
    03-25-19 04:19 PM
  4. TrumpetTiger's Avatar
    Hi Bla1ze,
    Thank you for quick reply; I'm writing to Blackberry support and see where that goes.
    Regards,
    Dragos.
    Hey dragos,

    Let us know if you don't get this issue resolved with Blackberry support; there are a few other things you can try.
    03-25-19 06:46 PM
  5. spARTacus's Avatar
    Does the device work on wifi without the SIM?

    Posted via CB10 on Z10
    03-25-19 07:23 PM
  6. bb92a5's Avatar
    wait I really don't know if this will work or its dum..
    but you should try an autoload?

    Posted via CB10
    03-26-19 07:26 AM

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