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  1. P9018's Avatar
    Hi members my BlackBerry z10 stl-1 camera suddenly stopped working few days back,now its saying camera can't be started.
    I have tried all methods factory reset, security wipe even reloading device software.
    Kindly help this is really frustrating.
    BlackBerry z10 camera issue 10.3-img_20150903_112630.png

    Posted via CB10
    Attached Thumbnails BlackBerry z10 camera issue 10.3-img_20150831_191227_1.png  
    09-03-15 12:56 AM
  2. FF22's Avatar
    Maybe try loading a different version of the software. A long time again, I think this was a problem for that model of the Z10 but have not seen issues with it more recently. Did you install any other new apps that use the phone? Snapchat or instagram or any other app?
    09-03-15 08:57 AM
  3. dreamz_gaurav's Avatar
    What's the OS you're on?

    Z30 / STA100-2 /10.3.2.2639
    09-03-15 09:00 AM
  4. P9018's Avatar
    I am using 10.3.1
    No I don't have any other apps installed that uses camera flash is working after every restart but once I open camera it stops as well.tried everything.

    Posted via CB10
    09-03-15 09:05 AM
  5. dreamz_gaurav's Avatar
    I am using 10.3.1
    No I don't have any other apps installed that uses camera flash is working after every restart but once I open camera it stops as well.tried everything.

    Posted via CB10
    I think you should try updating to 10.3.2. Your issue might go away.

    Z30 / STA100-2 /10.3.2.2639
    09-03-15 09:07 AM
  6. P9018's Avatar
    It's not yet released in India.

    Posted via CB10
    09-03-15 09:46 AM
  7. P9018's Avatar
    I also have 4 months warranty left.should I go to the service centre or try the autoloader option.

    Posted via CB10
    09-03-15 09:51 AM
  8. dreamz_gaurav's Avatar
    Go to a service center if you can.

    Z30 / STA100-2 /10.3.2.2639
    09-03-15 10:50 AM
  9. P9018's Avatar
    Also my battery emptied at 40-50 percent and also videos stops don't play.
    I don't understand why it happened it was working find but suddenly it started.

    Posted via CB10
    09-03-15 11:15 AM
  10. Aza Rudee's Avatar
    I'm having the same issue.. sometime on/off the phone would be help but most of the time not. the same issue occurs during new OS 10.2 replace OS 10.1.
    Malaysia still no new update on the latest OS 10.3.2...

    Posted via CB10
    09-05-15 01:35 AM
  11. dpw09's Avatar
    09-05-15 07:48 AM
  12. pushpaj's Avatar
    Hey,the same issue I was facing. What I did at that time is, I was used to restart the phone several times. Then I received update for my z10. Guess what, it's working fine now and the battery life is much good than previous OS. Can't expect more from BlackBerry now. Completely satisfied

    It's Pushh from India ....pin : 2AF4F414
    09-05-15 09:13 AM
  13. chuck188's Avatar
    this should be released in India now. always learn to update to the most recent version of the ios if your phone encounter errors such as these in future.
    09-06-15 08:36 AM
  14. P9018's Avatar
    Is there any hardware issue possible behind this camera problem.

    Posted via CB10
    09-07-15 03:18 AM
  15. P9018's Avatar
    Camera still not working even after updating to 10.3.2
    Can it really be a hardware issues.

    Posted via CB10
    09-12-15 12:58 AM
  16. ChrisLeNeve's Avatar
    Hmm. In cases like this, I'm thinking the only fix could be a factory reset. Annoying but these things happen. Have you tried a third-party camera application like camera++? It might help you diagnose if it's a software or hardware issue. If it's a hardware issue, you'd have to check the connections and possibly buy a new camera piece (very inexpensive and easy to do).

    Forgive my typos, I don't look when I type
    09-12-15 07:16 AM
  17. P9018's Avatar
    Done factory reset many times.
    Still not working

    Posted via CB10
    09-12-15 11:15 AM
  18. P9018's Avatar
    Front camera working after downloading prophets camera from BlackBerry World.
    Rear cam still not working.

    Posted via CB10
    09-13-15 03:36 AM
  19. ChrisLeNeve's Avatar
    What does prophets camera say when you try and snap a pic from the rear? It seems hardware related

    Forgive my typos, I don't look when I type
    09-13-15 04:13 AM
  20. P9018's Avatar
    Its gets stuck and does not respond.
    Will it be covered under warranty if it's a hardware fault.

    Posted via CB10
    09-13-15 04:16 AM
  21. dpw09's Avatar
    Its gets stuck and does not respond.
    Will it be covered under warranty if it's a hardware fault.

    Posted via CB10
    If it's within a year of purchase... yes.
    Make sure when you contact that you tell them you have performed the steps in the kb article I posted earlier.

    Z30STA100-5/10.3.2.2639
    09-13-15 07:44 AM
  22. P9018's Avatar
    BlackBerry provides 18 month warranty in India right?
    My phone is 14 months old.

    Posted via CB10
    09-13-15 07:57 AM
  23. dpw09's Avatar
    BlackBerry provides 18 month warranty in India right?
    My phone is 14 months old.

    Posted via CB10
    If that's true you are fine. I don't know as I am not from India

    Z30STA100-5/10.3.2.2639
    09-14-15 07:26 AM

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