1. sjvinoth's Avatar
    my blackberry z10 working i can hear all notification sounds but screen remain dark ever i have read some post and confirmed its black screen issue but can some one help me to over come this i have reloaded os but am unlucky.....some one help me out pls...!!! current os version is 10.3
    03-15-16 02:28 AM
  2. m3ach's Avatar
    It sounds like the back light may have failed, try hooking it up to a TV with an HDMI cable to see what should be on the screen.

    If it's the back light it will need to be repaired as it is a hardware issue.

    Posted via CB10 using my Passport SQW100-1 running 10.3.2.2639
    troy34 likes this.
    03-15-16 01:46 PM
  3. goodayeh's Avatar
    Did this problem start suddenly ?
    Had you dropped your phone ?

    You can open up the phone and make sure all connections are good.
    03-15-16 08:32 PM
  4. troy34's Avatar
    Like m3ach said, you should find out whether the phone's display still works....try using a HDMI cable to verify

    Posted via CB10
    03-17-16 07:40 AM
  5. jsonc's Avatar
    Hi, I'm having the same problem. Plug to Tv with HDMI cable. Everything works prefect except black screen on my phone and it's currently running 10.3.2.2836... Help~~! ;(
    09-01-16 10:13 AM
  6. goodayeh's Avatar
    Hi, I'm having the same problem. Plug to Tv with HDMI cable. Everything works prefect except black screen on my phone and it's currently running 10.3.2.2836... Help~~! ;(
    This started happening recently ?
    After installing an app ?
    Or updating OS ?
    Was the phone dropped ?
    09-01-16 01:24 PM
  7. jsonc's Avatar
    actually that happened for quite a while and i tot i my screen was broken so i just leave it there for about half a year?
    After do some google and found there's few cases of it.

    My phone drop once before, about table height. Did replace a new lcd screen but still the same. =(

    p/s I'm from Malaysia, any fella from Malaysia have this kind of problem too?
    09-02-16 02:36 PM
  8. goodayeh's Avatar
    Have had the same problem.
    I had also replaced the screen and it had not solved the issue.

    Also reinstalled the OS a number of times.

    Never did find a solution.
    Must be a problem on the mainboard.
    09-02-16 02:50 PM
  9. jsonc's Avatar
    guess i can just let the love BB RIP ;(
    09-02-16 02:55 PM

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