[JasonGallagher]

Hey, couldn't find this issue via search so not sure if it's already been raised....

I've have 3 app updates available for download but when I click them I get the following msg:

'an error has occurred processing your request'

I've tried rebooting the app and the phone with the same result. I'm on Rogers in Toronto, CA

Any ideas what this could be??

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[JasonGallagher]

Screenshot showing the apps and msg in case that helps...




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[degsi123]

Hi, mine was doing it did a reeboot and it worked. Hope this helps

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[newcollector]

It may not be your phone that is the problem. Could be a problem with your carrier or with BBW. It looks like all three are trying to load. Just try one of them at a later time. Maybe that will work.

[HotFix]

If rebooting doesn't fix it, then swipe down in BBW and go into Settings, General, and Refresh BBW:



Posted via CB10 on a Z10STL100-3/10.2.1.1925

[Chanlion]

There maybe some problems with it. I restarted mine twice then it worked.
It's something with disconnecting with your BlackBerry ID service.

[debs222]

Having the same issues. It's losing the ID from login screen and losing payment details..any ideas?

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[JasonGallagher]

Thanks to all the input...2nd reboot fixed it. First tried BlackBerry World refresh but that didn't work.

Still some minor issues, showing '6 available updates' but only 5 appear, even after hitting Check for Updates.

Anyway problem solved for now, thank you!!

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[vwracing]

If rebooting doesn't fix it, then swipe down in BBW and go into Settings, General, and Refresh BBW:



Posted via CB10 on a Z10STL100-3/10.2.1.1925

This works but you need to reboot after refreshing BBW.

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[HotFix]

This works but you need to reboot after refreshing BBW.

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In the past when I had an issue with my purchases not showing right and I refreshed, I didn't need to reboot to have the refresh "fix" the issue. But... a reboot never hurts. :-)

Posted via CB10 on a Z10STL100-3/10.2.1.1925

[vwracing]

Looks like every time I have an update to an app I have to refresh and reboot. Get that error every time.

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[eatdog]

Same problem here. It started three or four days ago. A reboot usually fixes it; the refresh doesn't.

[degsi123]

Still having to do a reeboot every time I get a update, don't know what's causing problem

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[alan510]

I had the same problem. I turned off my device, waited a while and restarted. My updates seemed to work them. At one point I got a message that BlackBerry World was undergoing some maintenance and I wonder if that was the problem. Anyway it seems to be working well now.

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