1. webkingroy's Avatar
    Hi guys my bbw is not starting, when I open the app it says I have a problem with my Internet connection, but I have 4g and wifi on full strength. I tried opening bbw in music and that works sort of. I can go to my apps and download updates and all but when I want to go to app home screen to look for featured apps, bbw just closes.

    Running os official tmobile Netherlands

    Posted via CB10
    11-29-13 07:12 AM
  2. m1kr0's Avatar
    Have you tried a hard reset of your phone? Sometimes this happens with BB World and I don't know if it has something to do with connection timeout or network settings or something else. I had the same problems all the time until I upgraded to the leaked OS. In case you don't know, hold both volume up and volume down rockers in for at least 20 seconds until the phone has rebooted and you see a blue loading circle on screen. That should clear any residual in the operating system cache. if you have a Z10 STL 100-1 model, depressing the off button and holding for 20 second achieve the same results.
    Last edited by mikr009876; 11-29-13 at 07:57 AM.
    11-29-13 07:20 AM
  3. nachsco's Avatar
    I can no longer see movies and music in BBW. I think there was a recent update and wonder if that is the reason. I can only see Games, Apps and My world.

    Posted via CB10
    11-29-13 11:35 AM
  4. obaquerizo's Avatar
    Try the hard reset I had that issue two times but then start working again

    Posted via CB10
    11-29-13 05:05 PM
  5. nachsco's Avatar
    I have Music and Movies back. I think it is location specific as previously mentioned. I live in US but was over the border in Canada when these dissappeared. Now back in US and these options are back in BBW.

    Posted via CB10
    12-01-13 10:01 AM
  6. iTitus's Avatar
    It appears to be a carrier issue, t-mobile

    Meanwhile open it through music app or side load the bar file if the old BlackBerry World


    Posted via CB10
    12-01-13 10:32 AM
  7. ruben1975's Avatar
    I have the same problem and on the Internet I see that the problem is there for months. I now have side loaded the previous version but now I cannot download or update anything!!
    Is is getting ready annoying!!
    No reaction from. BlackBerry on twitter

    What to do??

    Posted via CB10
    12-08-13 03:53 PM
  8. iTitus's Avatar
    They are looking into the issue. What carrier are you on? A message to your carrier, cc BlackBerry, can also help.

    If you pop your sim out you'll be able to update apps.

    Posted via CB10
    12-10-13 04:08 AM
  9. ruben1975's Avatar
    Pop sim does not work
    BlackBerry does not respond
    I'm waiting for my carrier to take action
    Tmobile it is

    Posted via CB10
    12-11-13 12:29 AM
  10. pollsallagh's Avatar
    I have the same problem with O2 in ireland. Just put an irish sim card into Q10 and everything works except bbw. So annoying

    Posted via CB10
    12-12-13 08:59 AM
  11. webkingroy's Avatar
    This **** still isn't fixed, so annoying.....

    Posted via CB10
    12-28-13 04:45 AM

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