1. raam4u's Avatar
    I bought z10 today and unable to connect to WiFi.. it gets connected for few seconds net works and then stops. It shows WiFi on, but no net. Cellular data works fine..
    Please help
    Thanks

    Blackberry WiFi issue..-img_20150810_230839.png

    Posted via CB10
    08-10-15 02:11 PM
  2. dna47's Avatar
    Upgrade your phone to 10.3.1 or 10.3.2, you're on an old OS and I remember people had some bugs with wi-fi back then.

    Check if your carrier has pushed an update on settings>software update. You can also plug your phone to your computer and see if link can back up the phone.

    If not, then manually update your phone with an autoloader or sachesi.

    Posted via CB10
    raam4u likes this.
    08-10-15 02:23 PM
  3. BCITMike's Avatar
    Check your WPA password. You don't need it to be correct to associate, but quickly fails 4-way handshake and gets booted by the AP.

    Otherwise, post the diagnostic log. Might give a clue.

    Posted via CB10
    08-10-15 03:51 PM
  4. GTVictor's Avatar
    What are you connecting to? Connect with WPS if possible.
    08-10-15 08:54 PM
  5. raam4u's Avatar
    Check your WPA password. You don't need it to be correct to associate, but quickly fails 4-way handshake and gets booted by the AP.

    Otherwise, post the diagnostic log. Might give a clue.

    Posted via CB10
    Could you please elaborate.. I can't understand.


    Posted via CB10
    08-10-15 09:20 PM
  6. BCITMike's Avatar
    Could you please elaborate.. I can't understand.


    Posted via CB10
    Well, about which part? Check your password is entered exactly as the AP has it, it's case-sensitive. If you pasted it, it might have a space at the end you don't notice.

    For the logs part, when you're in Wifi settings, go to "Advanced". In the dropdown box, change to "Logs". Press Copy Logs and then paste inside a code tag here. Edit out your BB pin from the output.
    08-10-15 09:56 PM
  7. raam4u's Avatar
    Well, about which part? Check your password is entered exactly as the AP has it, it's case-sensitive. If you pasted it, it might have a space at the end you don't notice.

    For the logs part, when you're in Wifi settings, go to "Advanced". In the dropdown box, change to "Logs". Press Copy Logs and then paste inside a code tag here. Edit out your BB pin from the output.
    I'll do it today.. in my office WiFi seems to be working flawlessly.. but in my home it is the problem.. I'll send you the log today when I am at home..
    Thanks..

    Posted via CB10
    08-10-15 11:38 PM
  8. hen po's Avatar
    Posted via CB10
    08-11-15 10:11 PM

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