1. sachit bhatnagar1's Avatar
    I am using z10 100-1. The proximity and light sensor works fine in the morning time. It passes the the blackberry virtual expert test, but in night time or dim lightning or in dark room, it does not work, the blackberry virtual expert fails the test. Due to which the screen brightness is very high which hurt my eyes. Any fixes for this?

    Posted via CB10
    03-28-17 03:18 PM
  2. FF22's Avatar
    I am using z10 100-1. The proximity and light sensor works fine in the morning time. It passes the the blackberry virtual expert test, but in night time or dim lightning or in dark room, it does not work, the blackberry virtual expert fails the test. Due to which the screen brightness is very high which hurt my eyes. Any fixes for this?

    Posted via CB10
    You have checked your settings? Try a reboot/restart and see if that helps. The proximity sensor should be different than the light sensor.
    03-28-17 04:17 PM
  3. sachit bhatnagar1's Avatar
    What should I check in settings? I really don't know, this is my first BlackBerry device. And yes I have restarted the device still no solution.

    Posted via CB10
    03-28-17 09:51 PM
  4. danifulger's Avatar
    which light sensor on z10? does it have one?

    Posted via CB10
    03-28-17 10:26 PM
  5. sachit bhatnagar1's Avatar
    Yes it has an light sensor

    Posted via CB10
    03-28-17 10:36 PM
  6. danifulger's Avatar
    it doesn't. where can I find it in the menu? the sensors are listed only in the advanced interactions

    Posted via CB10
    03-28-17 10:52 PM
  7. sachit bhatnagar1's Avatar
    You can find it in blackberry virtual expert app
    Blackberry proximity and light sensor-img_20170328_235525.png

    Posted via CB10
    03-29-17 01:56 AM
  8. danifulger's Avatar
    You can find it in blackberry virtual expert app
    Click image for larger version. 

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    Posted via CB10
    I am talking about a function in settings menu that can make use of this light sensor as stated not about a light sensor test. Is there one? automated brightness adjustment in the settings

    Posted via CB10
    03-29-17 04:38 AM
  9. sachit bhatnagar1's Avatar
    No there is no automatic brightness in settings.

    Posted via CB10
    03-29-17 06:27 AM
  10. meilenstein's Avatar
    Has it always been like this? Has anything changed or happened recently?

    Posted via CB10
    03-29-17 08:39 AM
  11. sachit bhatnagar1's Avatar
    Has it always been like this? Has anything changed or happened recently?

    Posted via CB10
    I bought this phone a week ago, first 2 days it was fine. But I installed an update from blackberry world for android(which solved the issue where android apps did not uninstall). Since then I am facing problem. Now again the problem started sensors are not working, it is showing failed in bbve app, and the brightness is increased which hurt my eyes.

    Posted via CB10
    03-29-17 09:00 AM
  12. mad_mdx's Avatar
    You may have no choice but to try an autoloader to reload the OS. this will delete all your data in the process, but it will fix any issues you have that are related to a software problem.

    For the record, all BlackBerry 10 devices have autobrightness ALWAYS ON. There's no switch, it's always on.
    03-29-17 11:09 AM
  13. danifulger's Avatar
    No there is no automatic brightness in settings.

    Posted via CB10
    that's what I was saying starting with my first post. so how do you want for the screen brightness to be adjusted so it doesn't hurt your eyes if there is no such thing? you would have to do it manually right?

    posted via del virtual
    Attachment 420423
    Attachment 420424
    03-29-17 11:24 AM
  14. sachit bhatnagar1's Avatar
    Thanks I will do that. Can you help me find the autoloader for stl100-1 currently I am using 10.3.2.2836

    Posted via CB10
    03-29-17 11:49 AM
  15. sachit bhatnagar1's Avatar
    Yes I will keep the brightness to minimum, but what I am saying is the light sensor show know that I am in dark environment and it should adjust the brightness accordingly but that's not happening. And the total weird part when I test the sensors in morning it will work fine the test will pass, but in the night it doesn't work weird as ****.

    Posted via CB10
    03-29-17 11:55 AM
  16. sachit bhatnagar1's Avatar
    You may have no choice but to try an autoloader to reload the OS. this will delete all your data in the process, but it will fix any issues you have that are related to a software problem.

    For the record, all BlackBerry 10 devices have autobrightness ALWAYS ON. There's no switch, it's always on.
    I cannot find 10.3.2 autoloader for stl100-1

    Posted via CB10
    Attachment 420427
    03-29-17 12:10 PM
  17. sachit bhatnagar1's Avatar
    You may have no choice but to try an autoloader to reload the OS. this will delete all your data in the process, but it will fix any issues you have that are related to a software problem.

    For the record, all BlackBerry 10 devices have autobrightness ALWAYS ON. There's no switch, it's always on.
    I used autoloader to reload the os but still I am facing the issue. It may not be a hardware problem because sensors work perfectly in morning. How ever I found a temporary solution to reduce the brightness I should remove and insert the battery again.

    Posted via CB10
    04-02-17 11:57 AM
  18. 1Anatoli's Avatar
    Proximity sensor stopped working after upgrading (Z10 STL 100-2) to version 10.3.3.2205 - how to fix it? bbve -Blackberry proximity and light sensor-sensors.jpg
    Last edited by 1Anatoli; 04-18-17 at 08:01 AM. Reason: model
    04-17-17 06:20 PM
  19. 1Anatoli's Avatar
    Really at me one such problem? And it is irresolvable? =)))
    04-18-17 03:50 PM
  20. sachit bhatnagar1's Avatar
    Proximity sensor stopped working after upgrading (Z10 STL 100-2) to version 10.3.3.2205 - how to fix it? bbve -Click image for larger version. 

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    I am also facing the same problem, the temporary solution is to remove the battery and reinsert it. This method is working for me though, it may or may not work for you.

    Posted via CB10
    04-18-17 04:22 PM
  21. 1Anatoli's Avatar
    Tried this method with a battery - unfortunately does not solve this problem. In any case, thanks for the advice.
    04-18-17 04:49 PM
  22. sachit bhatnagar1's Avatar
    Tried this method with a battery - unfortunately does not solve this problem. In any case, thanks for the advice.
    I found another method but sometimes it works sometimes it doesn't. Download my device from play Store or from any where. Click on the hamburger menu and goto sensors. Here tap on the light sensor first and then proximity sensor. Then you will see Red light in the proximity sensor which means it is working and the brightness will ho down automatically.
    This is the app
    Blackberry proximity and light sensor-img_20170521_132557.png

    Click on the icon in proximity and light sensor.

    Blackberry proximity and light sensor-img_20170521_132610.png

    Posted via CB10
    05-21-17 03:56 AM

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