1. 1251251's Avatar
    Anyone know why?

    Blackberry Protect Unavailable on my Z10-img_00000013.png

    Posted via CB10
    04-19-13 01:08 AM
  2. Peaceful world's Avatar
    Same here, how to solve this problem?

    Posted via CB10
    04-19-13 01:11 AM
  3. Peaceful world's Avatar
    BB10 have native BlackBerry Protect, but check online no device connected to my BlackBerry id.

    Posted via CB10
    04-19-13 01:12 AM
  4. walcolm's Avatar
    What type of data plan are you using on the Z10?

    Using any of the legacy BIS plan with some form of restriction...Social, BBM only etc could cause BB Protect to not be installable or if already installed, to not work
    04-19-13 01:14 AM
  5. 1251251's Avatar
    What type of data plan are you using on the Z10?

    Using any of the legacy BIS plan with some form of restriction...Social, BBM only etc could cause BB Protect to not be installable or if already installed, to not work
    Z10 doesn't use BIS plan, so i'm using full internet package.

    Posted via CB10
    04-19-13 01:29 AM
  6. k5resort's Avatar
    Do you guys have Protect turned on in the phone's settings?

    In BB10 you can turn on BlackBerry Protect through the phone's settings, it's not an app anymore - it's built right into the phone. Just open settings and BlackBerry Protect should be in the list. Make sure it's turned on there.
    04-19-13 01:33 AM
  7. chikae's Avatar
    Same problems. I turned it on but it's still unable to find blackberry protect. Pls help all my contacts are backed up in it. Is derelict any other way to retrieve my contacts?

    Posted via CB10
    04-19-13 01:59 AM
  8. 1251251's Avatar
    Do you guys have Protect turned on in the phone's settings?

    In BB10 you can turn on BlackBerry Protect through the phone's settings, it's not an app anymore - it's built right into the phone. Just open settings and BlackBerry Protect should be in the list. Make sure it's turned on there.
    Yes i turned it on, but you must log in into website but my Z10 it's not on the list, it said i must install Blackberry Protect Application from App World.

    Blackberry Protect Unavailable on my Z10-img_00000014.png

    Posted via CB10
    andyj1967 likes this.
    04-19-13 02:05 AM
  9. k5resort's Avatar
    Yes i turned it on, but you must log in into website but my Z10 it's not on the list, it said i must install Blackberry Protect Application from App World.

    Posted via CB10
    At this point I would contact your carrier to see if they can diagnose the problem or if not they can conference in BlackBerry support to help you. Seems like something you'll need BlackBerry support to resolve.

    Same problems. I turned it on but it's still unable to find blackberry protect. Pls help all my contacts are backed up in it. Is derelict any other way to retrieve my contacts?

    Posted via CB10
    BlackBerry Protect on the Z10 no longer supports the backing-up and restoring of contacts so you'll have to transfer them by some other means. Do you still have your old phone? If so you should be able to use BlackBerry Link to transfer them from your old phone.
    04-19-13 02:24 AM
  10. rampagingpanda's Avatar
    Do you guys have encryption on? I believe.. on my curve 9360, protect didn't work after I encrypted my device.
    04-19-13 02:33 AM
  11. Peaceful world's Avatar
    Do you guys have encryption on? I believe.. on my curve 9360, protect didn't work after I encrypted my device.
    But after I decrypt my device, I still can't see my z10 at BlackBerry Protect online.

    Posted via CB10
    04-19-13 08:31 PM

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